diff --git a/README.md b/README.md
index f85f3bd..7626dab 100644
--- a/README.md
+++ b/README.md
@@ -1,8 +1,8 @@
-# C2C Elite 101 Python Chatbot Starter
+# C2C Elite 101 Python Chatbot Starter 
 
-This chatbot was created by Jorge Luna - update
+This chatbot was created Ali Alaparmak
 
-This project is a starter project that includes a dev [container (GitHub Codespace)](https://docs.github.com/en/codespaces/setting-up-your-project-for-codespaces/adding-a-dev-container-configuration/introduction-to-dev-containers) that is set up for a python
+This project is a starter project that includes a dev [container (GitHub Codespace)](https://docs.github.com/en/codespaces/setting-up-your-project-for-codespaces/adding-a-dev-container-configuration/introduction-to-dev-containers) that is set up for a Python
 development environment.
 
 The project is meant to be a starter for your chatbot project.
@@ -10,7 +10,7 @@ The project is meant to be a starter for your chatbot project.
 To use this project do the following:
 
 1. Fork this project
-2. From the code section of the repository click the green code button, select Codespaces
+2. From the code section of the repository click the green code button, select the Codespaces
 tab in the popup and click the + button to create a codespace (you will be able to use this codespace
 in the browser or in a local installation of vs code) for more info [go here](https://docs.github.com/en/codespaces/developing-in-a-codespace/opening-an-existing-codespace)
 ![Screenshot](codespace_usage.png)
diff --git a/main.py b/main.py
index 44fcc27..a26a778 100644
--- a/main.py
+++ b/main.py
@@ -1,27 +1,75 @@
 
-"""
-    Welcome to Elite 101 this program is a starter for your chatbot project.
-    The starter prompts the user to enter their name and then greets them with a personalized message.
+#Example of how Database would look like.
+# Would ideally have more entires and be updatable dynamically.
+database = [
+    ["ORD001", "Ali Alaparmak", "Out for delivery", "Dallas, TX", "ETA: 20 minutes"],
+    ["ORD002", "Sara Kaya", "Delivered", "Plano, TX", "Delivered yesterday"],
+    ["ORD003", "Omar Hamdy", "Processing at warehouse", "Houston, TX", "ETA: 2 days"],
+    ["ORD004", "Lina Hassan", "Shipped", "Austin, TX", "ETA: Tomorrow morning"],
+    ["ORD005", "Emily Chen", "Pending payment confirmation", "Frisco, TX", "ETA: TBD"]
+]
 
-    Functions:
-        get_user_name(): Prompts the user to enter their name and returns it.
-        greet_user(name): Prints a greeting message using the provided name.
-        main(): Main function that orchestrates the user input and greeting process.
+def greet_user():
+    fname = input("Please enter your full name: ")
+    print(f"Hello, {fname.split()[0]}! Welcome to Elite 101.")
+    return fname
 
-    Execution:
-        When the script is run directly (not imported as a module), it will execute the main() function.
-"""
+def track_order(order_n):
+    if order_n == "NONE":
+        print("You have chosen not to track an order.")
+        while order_n not in [order[0] for order in database]:
+            order_n = input("Please enter your six character order number to track your order: ").strip().upper()
+    for order in database:
+        if order[0] == order_n:
+            print(f"Order Status: {order[2]}")
+            print(f"Location: {order[3]}")
+            print(f"Estimated Time of Arrival: {order[4]}")
+            return
+    print("Order not found. Please check your order number.")
 
+def contact_support(order_n, review, general_review=""):
+    print("Connecting you to customer support... Please wait.")
+    print("You are now connected to a customer support representative.")
 
-def get_user_name():
-    return input("Please enter your name: ")
+def main():
+    greet_user()
+    order_n = ""
+    valid_orders = [order[0] for order in database]
 
-def greet_user(name):
-    print(f"Hello, {name}, how are you?")
+    while True:
+        order_n = input("Enter your 6-character order number (or type NONE if you don’t have one): ").strip().upper()
+        if order_n == "NONE" or order_n in valid_orders:
+            break
+        print("That order number wasn’t found. Please try again.")
+    
+    print("Thank you! How can we assist you today?")
 
-def main():
-    user_name = get_user_name()
-    greet_user(user_name)
+
+    while True:
+        print("1. Track my order")
+        print("2. Request a refund")
+        print("3. Contact customer support")
+        print("4. Exit")
+
+        choice = input("\nEnter your choice (1-4): ").strip()
+
+        if choice == "1":
+            track_order(order_n)
+        elif choice == "2":
+            general_review = input("Please provide general feedback about your experience. Examples (Damaged/Defectgive, Wrong Item, Arrived Late, Changed mind, Other): ")
+            review = input("Please provide a reason for the refund: ")
+            print("Your refund request has been submitted.")
+            print("A customer support representative will contact you shortly.")
+            contact_support(order_n,review, general_review)
+        elif choice == "3":
+            reason = input("Please provide a reason for contacting support: ")
+            contact_support(order_n,reason)
+        elif choice == "4":
+            print("Thank you for contacting our support team.")
+            print("Have a Good Day")
+            break
+        else:
+            print("Enter a valid choice:")
 
 if __name__ == "__main__":
     main()