From 6c25400f94c40452175a37b440ba0b0bbd3f109d Mon Sep 17 00:00:00 2001 From: maddylewis <38016013+maddylewis@users.noreply.github.com> Date: Fri, 3 May 2024 14:03:45 -0400 Subject: [PATCH] Create Resolve-Errors-Adding-a-Bank-Account.md https://github.com/Expensify/Expensify/issues/386408#issuecomment-2048365919 --- .../Resolve-Errors-Adding-a-Bank-Account.md | 21 +++++++++++++++++++ 1 file changed, 21 insertions(+) create mode 100644 docs/articles/new-expensify/expenses/Resolve-Errors-Adding-a-Bank-Account.md diff --git a/docs/articles/new-expensify/expenses/Resolve-Errors-Adding-a-Bank-Account.md b/docs/articles/new-expensify/expenses/Resolve-Errors-Adding-a-Bank-Account.md new file mode 100644 index 000000000000..ace488f589a1 --- /dev/null +++ b/docs/articles/new-expensify/expenses/Resolve-Errors-Adding-a-Bank-Account.md @@ -0,0 +1,21 @@ +--- +title: Resolve Errors Adding a Bank Account +description: Troubleshooting issues adding a business bank account in Expensify. +--- +
+ +Expensify is required to verify the identity of the individual who is connecting a business bank account. + +**If you get a generic error message while uploading your ID, please go through the following steps:** +1. Ensure you are using either Safari (on iPhone) or Chrome (on Android) as your web browser. +2. Check your browser's permissions to make sure that the camera and microphone settings are set to "Allow" +3. Clear your web cache for Safari (on iPhone) or Chrome (on Android). +4. If using a corporate Wi-Fi network, confirm that your corporate firewall isn't blocking the website. +5. Make sure no other apps are overlapping your screen, such as the Facebook Messenger bubble, while recording the video. +6. On iPhone, if using iOS version 15 or later, disable the Hide IP address feature in Safari. +7. If possible, try these steps on another device +8. If you have another phone available, try to follow these steps on that device + +If the issue persists, please contact your Account Manager or Concierge for further troubleshooting assistance. + +