diff --git a/docs/articles/expensify-classic/settings/Locked-Account-Tool.md b/docs/articles/expensify-classic/settings/Report-Suspicious-Activity.md similarity index 76% rename from docs/articles/expensify-classic/settings/Locked-Account-Tool.md rename to docs/articles/expensify-classic/settings/Report-Suspicious-Activity.md index 8f1fa546a256..b8e83d99509d 100644 --- a/docs/articles/expensify-classic/settings/Locked-Account-Tool.md +++ b/docs/articles/expensify-classic/settings/Report-Suspicious-Activity.md @@ -1,6 +1,6 @@ --- -title: Locked Account Tool -description: Understand how the locked account tool works in Expensify Classic, what features it restricts, and how to request an unlock. +title: Report Suspicious Activity +description: Learn how to report suspicious activity and lock your account in Expensify Classic, what features it restricts, and how to request an unlock. keywords: [locked account, Expensify Classic, domain admin, secondary login, reimbursements blocked, card locked, unlock account] ---
@@ -11,7 +11,7 @@ The locked account tool prevents high-risk actions from being taken on accounts ## When is it appropriate to click the button for your own account or for your employee’s account? -Use the **Lock Account** button if: +Use the **Report Suspicious Activity** button if: - You suspect unauthorized activity on your own or an employee's account. - There are changes to bank accounts, logins, or suspicious payment activity. - You want to pause activity on an account until Concierge investigates. @@ -22,6 +22,11 @@ Use the **Lock Account** button if: The following actions are restricted when an account is locked in Expensify Classic: +## Admin Functionality + +- If you are the owner of a reimbursement account in Expensify, all ability to process reimbursements for anyone with access to the bank account will be locked. +- If you are a Domain Admin and have Expensify Cards, all Expensify Cards for the domain or workspace will be locked and all card activity will be suspended. + ### Profile settings - Adding a secondary login - Adding or removing Two Factor Authentication (2FA) @@ -60,9 +65,9 @@ The following actions are restricted when an account is locked in Expensify Clas ## How to do it? -- **Members:** The **Lock Account** button appears at the bottom of the screen in `Settings > Account > Profile`. +- **Members:** The **Report Suspicious Activity** button appears at the bottom of the screen in `Settings > Account > Profile`. -- **Domain Admins:** You can lock a domain member's account using the **Lock Account** option located in `Settings > Domains > Domain Members > Edit Settings`. +- **Domain Admins:** You can lock a domain member's account using the **Report Suspicious Activity** option located in `Settings > Domains > Domain Members > Edit Settings`. --- diff --git a/docs/articles/new-expensify/settings/Lock-Account-Tool.md b/docs/articles/new-expensify/settings/Report-Suspicious-Activity.md similarity index 74% rename from docs/articles/new-expensify/settings/Lock-Account-Tool.md rename to docs/articles/new-expensify/settings/Report-Suspicious-Activity.md index 4d2aad321f67..26457c3c4f56 100644 --- a/docs/articles/new-expensify/settings/Lock-Account-Tool.md +++ b/docs/articles/new-expensify/settings/Report-Suspicious-Activity.md @@ -1,7 +1,7 @@ --- -title: Lock Account Tool -description: Learn how the locked account tool works in New Expensify, when to use it, what features are blocked, and how users can regain access. -keywords: [locked account, New Expensify, lock features, wallet disabled, card suspended, 2FA blocked, unlock account] +title: Report Suspicious Activity +description: Learn how to report suspicious activity and lock your account in New Expensify, when to use it, what features are blocked, and how users can regain access. +keywords: [locked account, New Expensify, lock features, wallet disabled, card suspended, 2FA blocked, unlock account, suspicious activity] ---
@@ -9,9 +9,9 @@ The Lock Account tool blocks access to high-risk features when an account is sus --- -# When to Use the Lock Account Button +# When to Use the Report Suspicious Activity Button -Click the **Lock Account** button if: +Click the **Report Suspicious Activity** button if: - You believe your own account has been compromised (e.g., suspicious logins, changes to contact info, or unfamiliar devices). - You’re a Workspace Admin and suspect an employee’s account is at risk. @@ -25,6 +25,11 @@ Locking the account restricts access to sensitive features and alerts Concierge The following actions will be blocked when an account is locked: +## Admin Functionality + +- If you are the owner of a reimbursement account in Expensify, all ability to process reimbursements for anyone with access to the bank account will be locked. +- If you are a Domain Admin and have Expensify Cards, all Expensify Cards for the domain or workspace will be locked and all card activity will be suspended. + ## Contact & Security - Adding or removing a contact method - Changing the default contact method @@ -61,7 +66,7 @@ The following actions will be blocked when an account is locked: To lock your own account or an employee’s account: 1. Go to **Account > Security**. -2. Click **Lock Account**. +2. Click **Report Suspicious Activity**. ⚠️ **Important:** This action is not reversible from within the product. Once an account is locked, only Expensify Support can unlock it. @@ -69,7 +74,7 @@ To lock your own account or an employee’s account: # How to Unlock an Account -Unlocking a locked account requires assistance from Expensify Support. Once you click **Lock Account**, Concierge will begin reviewing the account and contact you with the next steps. You may be asked to: +Unlocking a locked account requires assistance from Expensify Support. Once you click **Report Suspicious Activity**, Concierge will begin reviewing the account and contact you with the next steps. You may be asked to: - Verify identity - Reset login credentials diff --git a/docs/redirects.csv b/docs/redirects.csv index af2430365197..3a712ed9475f 100644 --- a/docs/redirects.csv +++ b/docs/redirects.csv @@ -866,4 +866,6 @@ https://help.expensify.com/articles/new-expensify/reports-and-expenses/Duplicate https://help.expensify.com/articles/new-expensify/expenses-&-payments/Duplicate-detection.html,https://help.expensify.com/articles/new-expensify/reports-and-expenses/Duplicate-Detection https://help.expensify.com/articles/new-expensify/reports-and-expenses/Export-download-expenses,https://help.expensify.com/articles/new-expensify/reports-and-expenses/Search-and-Download-Expenses https://help.expensify.com/articles/new-expensify/expenses-and-payments/Send-an-invoice.html,https://help.expensify.com/articles/new-expensify/reports-and-expenses/Send-an-Invoice +https://help.expensify.com/articles/expensify-classic/settings/Locked-Account-Tool,https://help.expensify.com/articles/expensify-classic/settings/Report-Suspicious-Activity +https://help.expensify.com/articles/new-expensify/settings/Lock-Account-Tool,https://help.expensify.com/articles/new-expensify/settings/Report-Suspicious-Activity https://help.expensify.com/articles/new-expensify/reports-and-expenses/Split-Expenses,https://help.expensify.com/articles/new-expensify/reports-and-expenses/Split-Personal-Expenses