diff --git a/docs/articles/new-expensify/reports-and-expenses/Attach-and-edit-receipts-on-expenses.md b/docs/articles/new-expensify/reports-and-expenses/Attach-and-edit-receipts-on-expenses.md new file mode 100644 index 000000000000..cde8e00c007f --- /dev/null +++ b/docs/articles/new-expensify/reports-and-expenses/Attach-and-edit-receipts-on-expenses.md @@ -0,0 +1,109 @@ +--- +title: Attach and edit receipts on expenses +description: Learn how to properly attach, verify, and troubleshoot receipts on expenses in New Expensify for audits and accounting. +keywords: [attach receipt, verify receipt, missing receipt, expense attachments, audit trail, New Expensify, receipt not showing] +--- + +
+ +Make sure your receipts are attached correctly to individual expenses for audit and accounting compliance. This guide explains how to attach, verify, and troubleshoot receipts in New Expensify — and when to use report comments for additional documentation. + +# How to Attach and Verify Receipts on Expenses + +## Who can attach receipts to an expense +- **Attach or replace a receipt**: The member who created the expense, or a Workspace Admin. +- **Edit a receipt in an Approved or Paid report**: Requires the report to be unapproved first (see below). + +--- + +## Where to Attach Receipts for Audits and Exports + +Receipts must be attached **directly to the expense** to be visible in: +- Audit trails +- Accounting exports +- PDF reports + +Attaching receipts in the report comment thread does **not** link them to any expense and will not meet audit or export requirements. + +--- + +## How to Attach a Receipt to an Expense + +**On web:** +1. Open the expense. +2. Click the green **+** on the receipt icon. +3. Click **Choose file** to add the receipt image file. + +**On mobile:** +1. Open the expense. +2. Click the green **+** on the receipt icon. +3. Take a photo or upload a file from your device image gallery. + +## How to replace an existing receipt + +**On web:** +1. Open the expense and click on the receipt image. +2. Click the three dots > **Replace**. +3. Click **Choose file** to add the receipt image file. + +**On mobile:** +1. Open the expense and tap the receipt image. +2. Tap the three dots > **Replace**. +3. Take a photo or upload a file from your device image gallery. + +--- + +## When to Use Report Comments for Supporting Documentation + +Each expense can only have **one receipt** attached. If you have **additional documents**, like an itemized breakdown or supporting files, you can add those in the report comments. + +### Examples: +- Attach the **credit card receipt** to the expense (shows the total, tip and payment method). +- Add the **itemized receipt** in the report comments (shows specific items ordered). +- Upload contracts, invoices, or confirmations that support reimbursed expenses. + +**Reminder:** Only receipts attached to the expense count for audits, exports, and compliance. + +--- + +## How to Fix a Missing or Misplaced Receipt + +If a receipt was added to the report comments instead of the expense: + +1. Download the file from the comment. +2. Open the relevant expense. +3. Click the green **+** on the receipt icon. +4. Click **Choose file** to add the receipt image file. + +--- + +## How to Edit Receipts in Approved or Paid Reports + +Approved and Paid reports are locked for editing. To make changes: + +1. (Admins only) Open the report. +2. Click **More > Cancel Payment** (if Paid). +3. Then click **More > Unapprove**. +4. The member can then click **More > Undo Submit**. +5. Now the expense and receipt can be updated. + +**Note:** If the report was exported to accounting, delete the export before resubmitting. + +--- + +# FAQ + +## Why isn’t my receipt showing on the expense? +It was likely uploaded in the report comments. Receipts must be attached directly to the expense to appear properly. + +## Can I attach one receipt to multiple expenses? +No. Each expense must have its own receipt. You can upload the same file more than once if needed. + +## Can someone else upload a receipt to my expense? +Only the expense creator or a Workspace Admin can attach a receipt an expense. + +## Will auditors see receipts added in report comments? +No. Receipts in the comments section are considered supplemental and are not included in audits, exports, or downloadable reports. + +## Can I attach both the card and itemized restaurant receipts? +Yes. Attach the **card receipt** to the expense itself, and upload the **itemized receipt** in the report comments as supporting documentation.