diff --git a/src/libs/actions/Report.js b/src/libs/actions/Report.js
index 6555425f3e50..971e91f078c4 100644
--- a/src/libs/actions/Report.js
+++ b/src/libs/actions/Report.js
@@ -10,6 +10,7 @@ import * as Pusher from '../Pusher/pusher';
 import LocalNotification from '../Notification/LocalNotification';
 import PushNotification from '../Notification/PushNotification';
 import * as PersonalDetails from './PersonalDetails';
+import * as User from './User';
 import Navigation from '../Navigation/Navigation';
 import * as ActiveClientManager from '../ActiveClientManager';
 import Visibility from '../Visibility';
@@ -1181,6 +1182,18 @@ function addAction(reportID, text, file) {
                 console.error(response.message);
                 return;
             }
+
+            if (response.jsonCode === 666 && reportID === conciergeChatReportID) {
+                Growl.error(Localize.translateLocal('reportActionCompose.blockedFromConcierge'));
+                Onyx.merge(`${ONYXKEYS.COLLECTION.REPORT_ACTIONS}${reportID}`, {
+                    [optimisticReportActionID]: null,
+                });
+
+                // The fact that the API is returning this error means the BLOCKED_FROM_CONCIERGE nvp in the user details has changed since the last time we checked, so let's update
+                User.getUserDetails();
+                return;
+            }
+
             updateReportWithNewAction(reportID, response.reportAction);
         });
 }
diff --git a/src/libs/actions/User.js b/src/libs/actions/User.js
index 455812491ee2..b3ec5411b526 100644
--- a/src/libs/actions/User.js
+++ b/src/libs/actions/User.js
@@ -103,6 +103,7 @@ function getUserDetails() {
             CONST.NVP.PAYPAL_ME_ADDRESS,
             CONST.NVP.PREFERRED_EMOJI_SKIN_TONE,
             CONST.NVP.FREQUENTLY_USED_EMOJIS,
+            CONST.NVP.BLOCKED_FROM_CONCIERGE,
         ].join(','),
     })
         .then((response) => {
diff --git a/src/pages/home/report/ReportActionCompose.js b/src/pages/home/report/ReportActionCompose.js
index 51759e6bb846..d28b7b75d0fc 100755
--- a/src/pages/home/report/ReportActionCompose.js
+++ b/src/pages/home/report/ReportActionCompose.js
@@ -505,7 +505,7 @@ class ReportActionCompose extends React.Component {
                 {shouldShowReportRecipientLocalTime
                     && <ParticipantLocalTime participant={reportRecipient} />}
                 <View style={[
-                    (this.state.isFocused || this.state.isDraggingOver)
+                    (!isBlockedFromConcierge && (this.state.isFocused || this.state.isDraggingOver))
                         ? styles.chatItemComposeBoxFocusedColor
                         : styles.chatItemComposeBoxColor,
                     styles.chatItemComposeBox,