Merge pull request #724 from MicrosoftDocs/mivakoc_updates_1_31

Mivakoc updates 1 31

Author: shellyhaverkamp

power-virtual-agents/environments-first-run-experience.md

@@ -2,7 +2,7 @@
 title: "Create and use Power Apps environments in Power Virtual Agents"
 description: "Environments store all the data and resources associated with the bots you create in Power Virtual Agents."
 keywords: "onboarding, environments"
-ms.date: 11/13/2019
+ms.date: 1/31/2020
 ms.service:
   - dynamics-365-ai
 ms.topic: article
@@ -14,13 +14,13 @@ ms.collection: virtual-agent
 ---
 # Working with environments in Power Virtual Agents
 
-With Power Virtual Agents, you can create bots in different environments and easily switch among them.
+With Power Virtual Agents, you can create bots in different environments and easily switch between them.
 
-An environment is a space to store, manage and share your organization's business data. The bots you create are stored in an environment (apps and flows are also stored in environments). Environments may also have different roles, security requirements and target audiences, and each environment is created in a separate location. Learn more about [supported data locations](data-location.md).
+An environment is a space to store, manage and share your organization's business data. The bots you create are stored in an environment (apps and flows are also stored in environments). Environments may also have different roles, security requirements and target audiences, and each environment is created in a separate location. More information: [Supported data locations](data-location.md).
 
 ## Leverage environments
 
-You can use different environments in a number of different ways, depending on your business needs:
+You can use environments in a number of different ways, depending on your business needs:
 
   - You might create separate environments that correspond to specific teams or departments in your company, each containing the relevant data and bots for each audience.
   - You might also create separate environments for different global branches of your company.
@@ -31,33 +31,33 @@ You can also build all your bots in a single environment if you don't need or wa
 
 When you first sign in and create a new bot, an default environment is created for you. 
 
-You can, however, create additional environments by [using the Power Platform Admin Center](/power-platform/admin/create-environment).
+You can, however, create additional environments by using the [Power Platform Admin Center](/power-platform/admin/create-environment).
 
 **Create a new environment:**
 
-1. Go to [https://admin.powerplatform.com](https://admin.powerplatform.com) and sign in using your work account. You should use the same tenant as you use for Power Virtual Agents.
+1. Go to [https://admin.powerplatform.com](https://admin.powerplatform.com) and sign in using your work account. You should use the same tenant that you use for Power Virtual Agents.
 
 2. Go to the **Environments** tab and select **+ New** to open the **New environment** panel.
 
    ![Create environment](media/environments-create-1.png)
 
-   1. Under **Name**, specify a unique name for the environment.
-   1. Under **Environment** select the environment type. A **Production** environment is intended for production scenarios and won't be subject to the same restrictions as a [**Trial** environment](#trial-environments).
-   1. Under **Region** select a [support data region](data-location.md) where you want the environment to be created.
-   1. Set **Create a database for this environment?** to **Yes**
-   1. Select **Next**.
+- For **Name**, specify a unique name for the environment.
+- For **Environment** select the environment type. A production environment is intended for production scenarios and won't be subject to the same restrictions as a [trial environment](#trial-environments).
+- For **Region** select the [support data region](data-location.md) where you want the environment to be created.
+- Set **Create a database for this environment?** to **Yes**
+- Select **Next**.
 
    ![Create environment](media/environments-create-2.png)
 
    > [!NOTE]
    > The environment needs to be created in a supported region, otherwise you won't be able to use it when creating a bot.
-   > Learn more about [supported data locations](https://go.microsoft.com/fwlink/?linkid=2106441).
+   > More information: [Supported data locations](https://go.microsoft.com/fwlink/?linkid=2106441).
 
-3. Specify the details of the database, such as the language and currency type, then select **Save**.
+3. Specify the details of the database, such as the language and currency type, and then select **Save**.
 
-4. You'll be returned to the **Environments** tab. Click **Refresh** to see the environment you just created. You'll also see a notice explaining that it may take a few minutes to fully create the environment.
+4. You'll be returned to the **Environments** tab. Select **Refresh** to see the environment you just created. You'll also see a notice explaining that it may take a few minutes to fully create the environment.
 
-5. Once the environment is created you can now return to the [Power Virtual Agents portal](https://go.microsoft.com/fwlink/?linkid=2093067) and use the environment to create a new bot.
+5. After the environment is created, you can return to the [Power Virtual Agents portal](https://go.microsoft.com/fwlink/?linkid=2093067) and use the environment to create a new bot.
 
 ## Create a bot in an existing environment
 To create a bot in an existing environment, select the environment in the [bot creation window](authoring-first-bot.md).
@@ -66,23 +66,27 @@ To create a bot in an existing environment, select the environment in the [bot c
 
 ### Create a bot in an existing environment to which the user doesn't have access
 
-In order to create a bot in an existing environment to which you don't have access, you'll need to be a system administrator or contacthe system administrator of the environment to complete the following.
+To create a bot in an environment where you don't have access, you'll need to be a system administrator or contact the system administrator for the environment to complete the following:
 
-1. Create a bot in the environment (this will install the necessary Power Virtual Agents solutions).
+1. Create a bot in the environment (this step will install the necessary Power Virtual Agents solutions).
 
-2. [Assign a Common Data Services (CDS) role of "bot author" to you in the environment](/power-platform/admin/create-users-assign-online-security-roles#assign-a-security-role-to-a-user).
+2. Assign the security role of "bot author" to you in the environment. More information: [Create users and assign security roles](/power-platform/admin/create-users-assign-online-security-roles#assign-a-security-role-to-a-user).
 
 You can then return to the [Power Virtual Agents portal](https://powerva.microsoft.com) and create a bot in the environment.
 
-Resources to learn more:
+More information:
 - [Power Platform - Environments overview](/power-platform/admin/environments-overview)
 - [Power Platform - Configure environment security](/power-platform/admin/database-security)
 
 ## Trial environments
+Trial environments expire after 30 days. When the environment expires, all the bots in the environment will be deleted and the data associated with it, including any flows and resources you have been using, will be lost.
 
-Trial environments expire after 30 days. When the environment expires, all the bots in the environment will be deleted and the data associated with it, including the flows and resources you have been using, will be lost.
+If you have created your own environment and selected **Trial** as the environment type, you'll receive email messages shortly before it expires. In the Power Virtual Agents portal, you'll also see a notification if you have bots created in a trial environment that is going to expire in less than two weeks.
 
-If you have created your own environment and selected **Trial** as the environment type, you'll receive emails shortly before it expires. In the Power Virtual Agents portal, you'll also see a notification if you have bots created in a trial environment that is going to expire in less than two weeks.
+> ![Environment expiration notification](media/ennvironemnt_expiration_notification.png)
+
+> [!NOTE]
+> Note that there is a difference between an expiring environment and an expiring license. If your license is expiring, you will be able to extend it without losing any data. More information: [Sign up for a Power Virtual Agents trial](sign-up-individual.md#trial-expiration).
 
 ## Converting a trial environment to a production environment
 
@@ -98,8 +102,8 @@ In this case, you see this error: "You do not have permissions to any environmen
 
 You will need to [create a new environment](environments-first-run-experience.md). Use that environment to create your bot.
 
-### The environment I created does not show up in the drop-down menu of Power Virtual Agents
+### The environment doesn't show up in the drop-down menu of Power Virtual Agents
 
 Your environment might not show up in the drop-down menu due to one of the following:
- - The environment doesn't have a database created. To resolve this, go to [admin.powerplatform.com](https://admin.powerplatform.com) to [create a database in your environment](/power-platform/admin/create-database).
- - The environment is created in an unsupported region. Learn more about [supported data locations](data-location.md).
+ - The environment doesn't have a database created. To resolve this issue, go to [admin.powerplatform.com](https://admin.powerplatform.com) to [create a database in your environment](/power-platform/admin/create-database).
+ - The environment is created in an unsupported region. More information: [Supported data locations](data-location.md).

power-virtual-agents/media/ennvironemnt_expiration_notification.png

@@ -32,10 +32,15 @@ You'll then be taken to the Power Virtual Agents sign-in page and you can start
 
 
 ## Trial expiration
-After you finish the sign-up process, your time-limited free trial for Power Virtual Agents will start. When the trial expires, you will be able to extend the trial by 30 days. 
+> ![Trial expiration notification](media/trial_expiration_notification.jpg)
+
+After you finish the sign-up process, your time-limited free trial for Power Virtual Agents will start. You will see notification and receive emails to inform you about the trial expiry. When the trial expires, you will be able to extend the trial by 30 days. 
 
 > ![License invalid page. Extend trial](media/extend_trial_screen.jpg)
 
+> [!NOTE]
+> Your bot will continue to work for up to 90 days after your trial has expired so you don't have to worry about extending at the exact time of expiry. 
+
 ## Troubleshooting the sign-up process
 In most cases, you'll be able to sign up for Power Virtual Agents using the steps in this article. Some issues might prevent you from signing up.