BTSS Widgets Product Overview

Overview

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Problem Statement

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Desired User Outcomes

Enter desired user outcomes here

Undesired User Outcomes

Enter undesired user outcomes here

Desired Business Outcomes

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Undesired Business Outcomes

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Measuring Success

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Key Performance Indicators (KPIs)

• What data (qual or quant) will you look at to understand if your initial set of functionality is meeting your desired user and business outcomes, and not bringing about the undesired outcomes?
• What are the most important metrics that track with this product/initiative's success?
• Include links to Domo or Google Analytics Dashboards/Reports
• Limit 5-6 KPIs per product_

Category	Ease of use	Service completion	Trust/Satisfaction	Health
KPI
KPI

Baseline KPI Values

• Baseline values for those most critical metrics. These may come from other systems other than VA.gov e.g. eBenefits.

Objectives and Key results (OKRs)

What are the measurable targets you're aiming for that delivers value for Veterans?

• Objective:
  • Key result:
  • Key result:

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Assumptions

Assumptions here

Solution Approach

• What are you going to build now, and why have you decided to start there?

• Why this solution / approach over other solutions / approaches?

• What have you explicitly decided to not include in this initial set of functionality, and why?

• How will the solution / approach evolve after this initial build (knowing that this will likely change as you learn from users along the way)?

How we are approaching the solution

Initiatives

Include initiatives (iterations, new features, etc.) to improve this product. See the Initiative Brief Template

• N/A

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Launch Strategy

• What marketing, outreach, or communications are necessary for this product to be successful?

• Link to Release Plan TEMPLATE

Launch Dates

• Target Launch Date
  • tbd
• Actual Launch Date
  • tbd
• What date will you evaluate impact after launch (and when do you expect to have your Impact Review)?
  • tbd

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Solution Narrative

Current Status

Key Decisions

Decision	Date	Participants

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Screenshots

Before

After

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Communications

Team

• Team Name: Sitewide Public Websites
• GitHub Label: sitewide-public-websites
• Slack channel: #Sitewide-Public-Websites
• People:
  • OCTO-DE Leads: Michelle Middaugh & Danielle Thierry
  • OCTO-DE IA: Mikki Northuis
  • PM: Fran Cross (A6)
  • DM: Jill Adams (A6)
  • Engineering:
  • Design:
  • Research: Cindy Merrill

Stakeholders:

• VEO: