Resources and Support (R&S), originally called “Learning Center”, was created to contain Tier 2 content. This product focuses on creating an IA and content design for tier 2 content that includes benefit learning, knowledge, help, and support content categories.
Content: Sitewide Content Accessibility & IA (CAIA). Channel = #sitewide-content-accessibility-ia. Qualitative survey continuously monitored by CAIA in their content product folder.
Technical build: Sitewide Public Websites. Channel = #sitewide-public-websites
- https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/resources-and-support/initiatives
- Original Learning Center MVP
VA.gov frontend: https://www.va.gov/resources
Drupal CMS: Resources & Support are powered by a variety of Drupal content types in the backend, including (in order of usage as of March 2024):
- FAQ: faq_multiple_q_a
- Resources & Support Detail Page: support_resources_detail_page
- Reusable Q&A: q_a
- Stepy-by-step: step_by_step
- Checklist: checklist
- Image list: media_list_images
- Video list: media_list_videos