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As an admin

  • I should be able to view all maintenance / repairs requests
  • I should be able to add names and contacts (phone number) for the people doing maintenance.
  • Once maintenance is done, I should be able to mark it as resolved
  • I should be able to approve/reject a repair/maintenance request, and provide comments.
  • I should send the staff an email confirming if the maintenance request was resolved as intended (Are you satisfied with the repair/maintenance done)
  • I should give the maintenance timeline for completing the maintenance task.
  • I should add documentation describing how a maintenance or repair was done.

As staff Member

  • I should be able to report a maintenance or repair case (and upload a photo if necessary)
  • I should be able to get an email, once the request has been approved/rejected by the admin
  • I should be able to get an email once maintenance has been resolved.
  • I should be able to specify the device to be maintained or repaired.