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title Azure Advisory Chat Benefit in Visual Studio Subscriptions | Microsoft Docs
author evanwindom
ms.author jaunger
manager evelynp
ms.date 01/02/2018
ms.topic Get-Started-Article
description Learn how to take advantage of the Azure Advisory Chat benefit included in Visual Studio subscriptions.
ms.prod vs-subscription
ms.technology vs-subscriptions
searchscope VS Subscription

Azure Advisory Chat

Get help starting with Azure in real time! Includes advisory for Azure PaaS services. The Azure Advisory Chat benefit is available in Visual Studio Enterprise Standard and annual cloud subscriptions.

Activation Steps

Using the Azure Advisory Chat is easy.

  1. Sign in to https://my.visualstudio.com/benefits.

  2. Locate the Azure Advisory Chat tile in the Support section, and click Chat now.

    [!div class="mx-imgBorder"] Azure Advisory Chat Tile

  3. You'll see a notification that the service is currently offered in English only with the exception of support for account, billing, and subscription issues. Click Continue.

    [!div class="mx-imgBorder"] Azure Advisory Chat Disclaimer

  4. That's all there is to it. A chat window will open, and you'll see a status letting you know where you are in the queue. Your chat will be answered by the next available expert.

    [!div class="mx-imgBorder"] Azure Advisory Chat

Eligibility

Subscription Level Channels Benefit Renewable?
Visual Studio Enterprise (Standard, annual cloud) VL, Azure, Retail One year Yes
Visual Studio Professional (Standard, annual cloud, monthly cloud) Visual Studio Enterprise (monthly cloud, NFR1) All Not available No
Visual Studio Test Professional (Standard) All Not available No
MSDN Platforms (Standard) All Not available No
Visual Studio Dev Essentials N/A Not available No
1 Includes: Not for Resale (NFR), Microsoft Valued Partner (MVP), Region Director (RD), Visual Studio Industry Partner (VSIP), BizSpark, Imagine, MCT

Not sure which subscription you're using? Connect to https://my.visualstudio.com/subscriptions to see all the subscriptions assigned to your email address. If you don't see all your subscriptions, you may have one or more assigned to a different email address. You'll need to sign in with that email address to see those subscriptions.

Frequently asked questions

Q: What is the difference between Azure Advisory Chat and Azure Advisor?

  • A: The Azure Advisory Chat is a real-time chat service to assist with questions about Azure. Azure Advisor is a personalized cloud consultant that helps you follow best practices to optimize your Azure deployments. It analyzes your resource configuration and usage telemetry and then recommends solutions that can help you improve the cost effectiveness, performance, high availability, and security of your Azure resources.

Support Resources

  • For assistance with sales, subscriptions, accounts and billing for Visual Studio Subscriptions, contact Visual Studio Subscriptions Support.
  • Have a question about Visual Studio IDE, Visual Studio Team Services or other Visual Studio products or services? Visit Visual Studio Support.