diff --git a/Catalog Items - Flow.md b/Catalog Items - Flow.md index 0d10306..f500e12 100644 --- a/Catalog Items - Flow.md +++ b/Catalog Items - Flow.md @@ -8,7 +8,7 @@ Login to your personal developer instance. 2. Create new 3. Fill out these values: 1. Name: [your name]'s Test Catalog Item - 2. Catalogs: IT Services Request Catalog + 2. Catalogs: Pick an existing catalog in the picker 3. Category: Student Practice (you might have to make this if someone hasn't already made it for you) 4. Short Description: A catalog item designed for practicing servicenow admin fundamental skills 5. Portal Settings, Request method: Submit diff --git a/Standards/Update Sets.md b/Standards/Update Sets.md index b3970d1..b13d82f 100644 --- a/Standards/Update Sets.md +++ b/Standards/Update Sets.md @@ -1,5 +1,7 @@ # Update Sets +Remember: different companies do things differently! The below doesn't necessarily apply to every dev team. + ### Update Set Naming Conventions Use a consistent naming convention for update sets. @@ -18,8 +20,9 @@ org_reference_desc_seq/date ### Good Practices for Update Sets -- Never delete an Update Set. +- Never delete an Update Set. (Some companies delete them in production though, YMMV) - Never re-open previously completed update sets. Create new ones instead. + - Why? If another instance has retrieved your update set already then it will never try to retrieve your newly "updated" update set, resulting in desynced update sets. - Never manually merge update sets. Utilize batch functionality instead. - Before completing an update set, review the update set to ensure that the only updates included pertain to the desired work. - Preview update sets before committing them. @@ -32,4 +35,4 @@ org_reference_desc_seq/date ### Instance Administrators - When preparing for production release, batch all updates for that release together -- When pulling to production, delete all irrelevant update sets from the loaded table \ No newline at end of file +- When pulling to production, delete all irrelevant update sets from the loaded table