Update configuration-hand-off-omnichannel.md

Author: iaanw

power-virtual-agents/configuration-hand-off-omnichannel.md

@@ -96,10 +96,15 @@ Sign in to the Power Virtual Agents bot you want to connect to your omnichannel
     >If the message continues to show after exporting and importing the latest version of your bot, ensure that you have removed any unmanaged layers from your managed bot:
     >  
     >1. Sign in to Power Apps and select the managed bot's environment.  
+    >
     >1. Select the **Solutions** tab on the side navigation pane, and then select the solution that contains the bot with the unmanaged layer.  
+    >
     >1. Select **See solution layers** from the contextual **...** menu next to the chatbot component in the solution.  
+    >
     >    ![Solution layer selection in Power Apps.](media/handoff-see-layers.png)      
+    >    
     >1. Select the unmanaged layer and then select **Remove unmanaged layer**.    
+    >
     >    ![Remove unmanaged layer in Power Apps.](media/handoff-remove-layer.png)
     >    
     >If the bot _doesn't_ have omnichannel capabilities enabled, the message will always show.