Merge pull request #4111 from MicrosoftDocs/mints-sss-create-queues

Mints sss create queues

Author: mduelae

power-platform/admin/OrgDbOrgSettings.md

@@ -5,7 +5,7 @@ author: mduelae
 ms.service: power-platform
 ms.component: pa-admin
 ms.topic: conceptual
-ms.date: 08/25/2021
+ms.date: 11/18/2021
 ms.subservice: admin
 ms.author: mkaur
 search.audienceType: 
@@ -26,7 +26,7 @@ This topic covers the default values of OrgDBOrgSettings that are specific to se
 | AutoCreateContactOnPromote | true | Disables the ability to automatically create a contact row for unresolved senders on promotion of an email. <br> This option is organization-wide, but can also be disabled from the personal options setting for each user. More information: [Set personal options](/powerapps/user/set-personal-options#email-tab-options) |
 | SSSUpdatePastMeetingsInNonDraftMode | false | Allows updates for meetings set entirely within the past in Dynamics 365 to be propagated to Exchange when properties such as start, end, subject, body, attendees, or location are changed. <br>**Note**: If this setting is enabled, Exchange will send out meeting invites, updates, and cancellations for past meetings synchronized from Dynamics 365. |
 | DoNotIgnoreInternalEmailToQueues | true | If **Track emails sent between Dynamics 365 users as two activities** is disabled in [system settings](settings-email-tracking.md), this setting allows emails sent from a user to a queue mailbox to be synchronized to Dynamics 365 if the queue's incoming email delivery settings would otherwise accept the email. |
-| CreateQueueItemForSynchronizingMailbox | false | Allows queue items to be created for a synchronized mailbox when there's no recipient in the **To:** or **Cc:** field. <br> More information: [Create queue items from synchronized email messages](create-queue-items-from-synchronized-email-messages.md) |
+| CreateQueueItemForSynchronizingMailbox | true | Allows queue items to be created for a synchronized mailbox when there's no recipient in the **To:** or **Cc:** field. <br> More information: [Create queue items from synchronized email messages](create-queue-items-from-synchronized-email-messages.md) |
 | UsePlainTextForEmailTemplateBody | false | Changes the email template to use plain text where otherwise text with the following symbols wouldn't appear: &lt;text&gt;. |
 | EmailTemplateRetrieveFallbackContact | false | When referencing a contact on a lead or opportunity in an email template, use fallback logic to pick up a fallback contact such as primarycontactid or parentcontactId when the referenced contact is empty. |
 | ResolveForInactiveEntities | false | When enabled, email addresses for inactive tables are ignored for email address resolution. <br> **Note**: This setting doesn't apply to system users whose accounts have been disabled, who are always excluded. |

power-platform/admin/create-queue-items-from-synchronized-email-messages.md

@@ -1,7 +1,7 @@
 ---
 title: "Create queue items from synchronized email messages | MicrosoftDocs"
 description: Provides information about creating queue items from synchronized email messages.
-ms.date: 02/03/2021
+ms.date: 11/18/2021
 ms.service: power-platform
 ms.topic: "article"
 author: mduelae
@@ -21,7 +21,7 @@ search.app:
 There are several OrgDbOrgSetting options available to control how queue items are automatically created for synchronized email. If you are unfamiliar with OrgDbOrgSettings, see the [KB article](https://support.microsoft.com/topic/orgdborgsettings-tool-for-microsoft-dynamics-crm-20a10f46-2a24-a156-7144-365d49b842ba). Note that the following settings are applied to the entire organization.
 
 - **CreateQueueItemForSynchronizingMailbox**
-  - When enabled, the system will add the currently synchronizing queue mailbox to the list of queues for which to create a queue item. Consider enabling this option if queue mailboxes potentially receive or process email in which they are not in the recipient list, such as through distribution list memberships or as BCC recipients.  The default value is false.
+  - When enabled, the system will add the currently synchronizing queue mailbox to the list of queues for which to create a queue item. Consider enabling this option if queue mailboxes potentially receive or process email in which they are not in the recipient list, such as through distribution list memberships or as BCC recipients.  The default value is true.
 - **CreateQueueItemsForAcceptingQueueRecipients**
   - When enabled, the system will create a queue item for each resolved queue recipient during incoming email processing. If **AutoRouteToOwnerQueue** is enabled for the email table, the system additionally creates a queue item in the email owner’s default queue.  The default value is true.
 - **SSSCreateAdditionalQueueItemsForAlreadyTrackedEmail**
@@ -40,4 +40,4 @@ These settings can be mixed and matched to achieve the desired flexibility in ho
 5. Step 4 can repeat as needed as more queues ‘opt-in’ to the queue item creation process by moving the email to the inbox folder for processing.
 
 
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