diff --git a/helm/values-dev.yaml b/helm/values-dev.yaml
index 24e11d0f..a5cd53ff 100644
--- a/helm/values-dev.yaml
+++ b/helm/values-dev.yaml
@@ -87,6 +87,7 @@ microservice-chart: &microservice-chart
     ENV: "dev"
     TZ: "Europe/Rome"
     WEBSITE_SITE_NAME: "pagopareceiptpdfdatastore" # required to show cloud role name in application insights
+    SERVICE_NAME: "pagopa-receipt-pdf-datastore"
     ASPNETCORE_URLS: "http://*:8080"
     FUNCTIONS_WORKER_RUNTIME: "java"
     RECEIPT_QUEUE_TOPIC: "pagopa-d-weu-receipts-queue-receipt-waiting-4-gen"
@@ -199,6 +200,7 @@ pagopa-receipt-pdf-datastore-helpdesk:
   envConfig:
     !!merge <<: *envConfig
     WEBSITE_SITE_NAME: 'pagopareceiptpdfdatastorehelpdesk'
+    SERVICE_NAME: "pagopa-receipt-pdf-datastore-helpdesk"
     AzureWebJobs.BizEventToReceiptProcessor.Disabled: "true"
     AzureWebJobs.CartReceiptToReviewed.Disabled: "false"
     AzureWebJobs.ReceiptToReviewed.Disabled: "false"
diff --git a/helm/values-prod.yaml b/helm/values-prod.yaml
index ddbeef79..7993b3c0 100644
--- a/helm/values-prod.yaml
+++ b/helm/values-prod.yaml
@@ -87,6 +87,7 @@ microservice-chart: &microservice-chart
     ENV: "prod"
     TZ: "Europe/Rome"
     WEBSITE_SITE_NAME: "pagopareceiptpdfdatastore" # required to show cloud role name in application insights
+    SERVICE_NAME: "pagopa-receipt-pdf-datastore"
     ASPNETCORE_URLS: "http://*:8080"
     FUNCTIONS_WORKER_RUNTIME: "java"
     RECEIPT_QUEUE_TOPIC: "pagopa-p-weu-receipts-queue-receipt-waiting-4-gen"
@@ -214,6 +215,7 @@ pagopa-receipt-pdf-datastore-helpdesk:
   envConfig:
     !!merge <<: *envConfig
     WEBSITE_SITE_NAME: 'pagopareceiptpdfdatastorehelpdesk'
+    SERVICE_NAME: "pagopa-receipt-pdf-datastore-helpdesk"
     COSMOS_BIZ_EVENT_READ_REGION: "North Europe"
     COSMOS_RECEIPT_READ_REGION: "North Europe"
     AzureWebJobs.BizEventToReceiptProcessor.Disabled: "true"
diff --git a/helm/values-uat.yaml b/helm/values-uat.yaml
index bc8068f9..f41428ba 100644
--- a/helm/values-uat.yaml
+++ b/helm/values-uat.yaml
@@ -87,6 +87,7 @@ microservice-chart: &microservice-chart
     ENV: "uat"
     TZ: "Europe/Rome"
     WEBSITE_SITE_NAME: "pagopareceiptpdfdatastore" # required to show cloud role name in application insights
+    SERVICE_NAME: "pagopa-receipt-pdf-datastore"
     ASPNETCORE_URLS: "http://*:8080"
     FUNCTIONS_WORKER_RUNTIME: "java"
     RECEIPT_QUEUE_TOPIC: "pagopa-u-weu-receipts-queue-receipt-waiting-4-gen"
@@ -199,6 +200,7 @@ pagopa-receipt-pdf-datastore-helpdesk:
   envConfig:
     !!merge <<: *envConfig
     WEBSITE_SITE_NAME: 'pagopareceiptpdfdatastorehelpdesk'
+    SERVICE_NAME: "pagopa-receipt-pdf-datastore-helpdesk"
     AzureWebJobs.BizEventToReceiptProcessor.Disabled: "true"
     AzureWebJobs.CartReceiptToReviewed.Disabled: "false"
     AzureWebJobs.ReceiptToReviewed.Disabled: "false"
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/Info.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/Info.java
index 38dd45a6..4fe18726 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/Info.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/Info.java
@@ -49,7 +49,7 @@ public synchronized AppInfo getInfo() {
                 name = properties.getProperty("name", null);
             }
         } catch (Exception e) {
-            logger.error("Impossible to retrieve information from pom.properties file.", e);
+            logger.warn("Impossible to retrieve information from pom.properties file.", e);
         }
         return AppInfo.builder().version(version).environment("azure-fn").name(name).build();
     }
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/CartReceiptToReviewed.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/CartReceiptToReviewed.java
index a9f03c67..c8cc1d7a 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/CartReceiptToReviewed.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/CartReceiptToReviewed.java
@@ -77,12 +77,13 @@ public HttpResponseMessage run(
             receiptError = cartReceiptCosmosService.getCartReceiptError(cartId);
         } catch (NoSuchElementException | CartNotFoundException e) {
             responseMsg = String.format("No cartReceiptError has been found with cartId %s", cartId);
-            logger.error("[{}] {}", context.getFunctionName(), responseMsg, e);
+            logger.warn("[{}] {}", context.getFunctionName(), responseMsg, e);
             return buildErrorResponse(request, HttpStatus.NOT_FOUND, responseMsg);
         }
 
         if (!ReceiptErrorStatusType.TO_REVIEW.equals(receiptError.getStatus())) {
             responseMsg = String.format("Found cartReceiptError with invalid status %s for cartId %s", receiptError.getStatus(), cartId);
+            logger.warn("[{}] {}", context.getFunctionName(), responseMsg);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, responseMsg);
         }
 
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/ReceiptToReviewed.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/ReceiptToReviewed.java
index 50a6d567..8a189124 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/ReceiptToReviewed.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/ReceiptToReviewed.java
@@ -77,12 +77,13 @@ public HttpResponseMessage run(
             receiptError = receiptCosmosService.getReceiptError(eventId);
         } catch (NoSuchElementException | ReceiptNotFoundException e) {
             responseMsg = String.format("No receiptError has been found with bizEventId %s", eventId);
-            logger.error("[{}] {}", context.getFunctionName(), responseMsg, e);
+            logger.warn("[{}] {}", context.getFunctionName(), responseMsg, e);
             return buildErrorResponse(request, HttpStatus.NOT_FOUND, responseMsg);
         }
 
         if (!ReceiptErrorStatusType.TO_REVIEW.equals(receiptError.getStatus())) {
             responseMsg = String.format("Found receiptError with invalid status %s for bizEventId %s", receiptError.getStatus(), eventId);
+            logger.warn("[{}] {}", context.getFunctionName(), responseMsg);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, responseMsg);
         }
 
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedCartReceipt.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedCartReceipt.java
index 07e200b7..168d2f56 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedCartReceipt.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedCartReceipt.java
@@ -108,7 +108,7 @@ public HttpResponseMessage run(
             existingCart = this.cartReceiptCosmosService.getCart(cartId);
         } catch (CartNotFoundException e) {
             String errMsg = "Cart receipt not found with the provided cart id";
-            logger.error(errMsg, e);
+            logger.warn(errMsg, e);
             return buildErrorResponse(request, HttpStatus.NOT_FOUND, errMsg);
         }
 
@@ -118,7 +118,7 @@ public HttpResponseMessage run(
                             "statuses (WAITING_FOR_BIZ_EVENT, INSERTED, NOT_QUEUE_SENT, FAILED).",
                     existingCart.getStatus()
             );
-            logger.error(errMsg);
+            logger.warn(errMsg);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, errMsg);
         }
 
@@ -126,10 +126,10 @@ public HttpResponseMessage run(
         try {
             cart = this.helpdeskService.recoverFailedCart(existingCart);
         } catch (BizEventUnprocessableEntityException e) {
-            logger.error(e.getMessage(), e);
+            logger.warn(e.getMessage(), e);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, e.getMessage());
         } catch (BizEventBadRequestException e) {
-            logger.error(e.getMessage(), e);
+            logger.warn(e.getMessage(), e);
             return buildErrorResponse(request, HttpStatus.BAD_REQUEST, e.getMessage());
         } catch (PDVTokenizerException | JsonProcessingException e) {
             logger.error(e.getMessage(), e);
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedCartReceiptMassive.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedCartReceiptMassive.java
index 8709cd09..ed72808c 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedCartReceiptMassive.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedCartReceiptMassive.java
@@ -83,12 +83,14 @@ public HttpResponseMessage run(
         try {
             status = validateCartStatusParam(statusParam);
         } catch (InvalidParameterException e) {
+            logger.warn("[{}]", context.getFunctionName(), e);
             return buildErrorResponse(request, HttpStatus.BAD_REQUEST, e.getMessage());
         }
 
         if (status == null || status.isNotAFailedDatastoreStatus()) {
             String message = String.format("The provided status %s is not among the processable" +
                     "statuses (WAITING_FOR_BIZ_EVENT, INSERTED, NOT_QUEUE_SENT, FAILED).", status);
+            logger.warn("[{}] {}", context.getFunctionName(), message);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, message);
         }
 
@@ -101,6 +103,7 @@ public HttpResponseMessage run(
             documentdb.setValue(recoverResult.getFailedCartList());
 
             String msg = String.format("Recovered %s receipts but %s encountered an error.", successCounter, errorCounter);
+            logger.error("[{}] {}", context.getFunctionName(), msg);
             return request
                     .createResponseBuilder(HttpStatus.INTERNAL_SERVER_ERROR)
                     .body(ProblemJson.builder()
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedReceipt.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedReceipt.java
index 62c81e94..60b04609 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedReceipt.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedReceipt.java
@@ -104,7 +104,7 @@ public HttpResponseMessage run(
             existingReceipt = this.receiptCosmosService.getReceipt(eventId);
         } catch (ReceiptNotFoundException e) {
             String errMsg = "Receipt not found with the provided event id";
-            logger.error(errMsg, e);
+            logger.warn(errMsg, e);
             return buildErrorResponse(request, HttpStatus.NOT_FOUND, errMsg);
         }
 
@@ -114,7 +114,7 @@ public HttpResponseMessage run(
                             "statuses (INSERTED, NOT_QUEUE_SENT, FAILED).",
                     existingReceipt.getStatus()
             );
-            logger.error(errMsg);
+            logger.warn(errMsg);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, errMsg);
         }
 
@@ -122,10 +122,10 @@ public HttpResponseMessage run(
         try {
             receipt = this.helpdeskService.recoverFailedReceipt(existingReceipt);
         } catch (BizEventUnprocessableEntityException e) {
-            logger.error(e.getMessage(), e);
+            logger.warn(e.getMessage(), e);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, e.getMessage());
         } catch (BizEventBadRequestException | BizEventNotFoundException e) {
-            logger.error(e.getMessage(), e);
+            logger.warn(e.getMessage(), e);
             return buildErrorResponse(request, HttpStatus.BAD_REQUEST, e.getMessage());
         }
 
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedReceiptMassive.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedReceiptMassive.java
index 845d5f59..a2ddb91d 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedReceiptMassive.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverFailedReceiptMassive.java
@@ -82,12 +82,14 @@ public HttpResponseMessage run(
         try {
             status = validateReceiptStatusParam(statusParam);
         } catch (InvalidParameterException e) {
+            logger.warn("[{}]", context.getFunctionName(), e);
             return buildErrorResponse(request, HttpStatus.BAD_REQUEST, e.getMessage());
         }
 
         if (status == null || status.isNotAFailedDatastoreStatus()) {
             String message = String.format("The provided status %s is not among the processable" +
                     "statuses (INSERTED, NOT_QUEUE_SENT, FAILED).", status);
+            logger.warn("[{}] {}", context.getFunctionName(), message);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, message);
         }
 
@@ -100,6 +102,7 @@ public HttpResponseMessage run(
             documentdb.setValue(recoverResult.getFailedReceiptList());
 
             String msg = String.format("Recovered %s receipts but %s encountered an error.", successCounter, errorCounter);
+            logger.error("[{}] {}", context.getFunctionName(), msg);
             return request
                     .createResponseBuilder(HttpStatus.INTERNAL_SERVER_ERROR)
                     .body(ProblemJson.builder()
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedCartReceipt.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedCartReceipt.java
index b13ca51a..cf2d9d7a 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedCartReceipt.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedCartReceipt.java
@@ -81,14 +81,14 @@ public HttpResponseMessage run(
             cart = this.cartReceiptCosmosService.getCart(cartId);
         } catch (CartNotFoundException e) {
             String errMsg = String.format("Unable to retrieve the cart receipt with id %s", cartId);
-            logger.error("[{}] {}", context.getFunctionName(), errMsg, e);
+            logger.warn("[{}] {}", context.getFunctionName(), errMsg, e);
             return buildErrorResponse(request, HttpStatus.NOT_FOUND, errMsg);
         }
 
         if (cart.getStatus() == null || cart.getStatus().isNotANotificationFailedStatus()) {
             String errMsg = String.format("The requested cart receipt with id %s is not in the expected status",
                     cart.getEventId());
-            logger.error(errMsg);
+            logger.warn(errMsg);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, errMsg);
         }
 
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedCartReceiptMassive.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedCartReceiptMassive.java
index e8434639..70d11462 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedCartReceiptMassive.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedCartReceiptMassive.java
@@ -76,12 +76,14 @@ public HttpResponseMessage run(
         try {
             status = validateCartStatusParam(statusParam);
         } catch (InvalidParameterException e) {
+            logger.warn("[{}]", context.getFunctionName(), e);
             return buildErrorResponse(request, HttpStatus.BAD_REQUEST, e.getMessage());
         }
 
         if (status == null || status.isNotANotificationFailedStatus()) {
             String message = String.format("The provided status %s is not among the processable" +
                     "statuses (GENERATED, IO_ERROR_TO_NOTIFY).", status);
+            logger.warn("[{}] {}", context.getFunctionName(), message);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, message);
         }
 
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedReceipt.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedReceipt.java
index 93174977..d3718709 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedReceipt.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedReceipt.java
@@ -80,14 +80,14 @@ public HttpResponseMessage run(
             receipt = this.receiptCosmosService.getReceipt(eventId);
         } catch (ReceiptNotFoundException e) {
             String errMsg = String.format("Unable to retrieve the receipt with eventId %s", eventId);
-            logger.error("[{}] {}", context.getFunctionName(), errMsg, e);
+            logger.warn("[{}] {}", context.getFunctionName(), errMsg, e);
             return buildErrorResponse(request, HttpStatus.NOT_FOUND, errMsg);
         }
 
         if (receipt.getStatus() == null || receipt.getStatus().isNotANotificationFailedStatus()) {
             String errMsg = String.format("The requested receipt with eventId %s is not in the expected status",
                     receipt.getEventId());
-            logger.error(errMsg);
+            logger.warn(errMsg);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, errMsg);
         }
 
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedReceiptMassive.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedReceiptMassive.java
index 4235cae6..33067a3b 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedReceiptMassive.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/http/RecoverNotNotifiedReceiptMassive.java
@@ -77,12 +77,14 @@ public HttpResponseMessage run(
         try {
             status = validateReceiptStatusParam(statusParam);
         } catch (InvalidParameterException e) {
+            logger.warn("[{}]", context.getFunctionName(), e);
             return buildErrorResponse(request, HttpStatus.BAD_REQUEST, e.getMessage());
         }
 
         if (status == null || status.isNotANotificationFailedStatus()) {
             String message = String.format("The provided status %s is not among the processable" +
                     "statuses (GENERATED, IO_ERROR_TO_NOTIFY).", status);
+            logger.warn("[{}] {}", context.getFunctionName(), message);
             return buildErrorResponse(request, HttpStatus.UNPROCESSABLE_ENTITY, message);
         }
 
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/schedule/RecoverFailedCartReceiptScheduled.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/schedule/RecoverFailedCartReceiptScheduled.java
index c225541c..b41166d1 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/schedule/RecoverFailedCartReceiptScheduled.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/schedule/RecoverFailedCartReceiptScheduled.java
@@ -80,7 +80,7 @@ private List<CartForReceipt> recover(CartStatusType status) {
         int errorCounter = recoverResult.getErrorCounter();
 
         if (errorCounter > 0) {
-            logger.error("Recovered {} cart receipts but {} encountered an error.", successCounter, errorCounter);
+            logger.warn("Recovered {} cart receipts but {} encountered an error.", successCounter, errorCounter);
             return recoverResult.getFailedCartList();
         }
 
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/schedule/RecoverFailedReceiptScheduled.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/schedule/RecoverFailedReceiptScheduled.java
index 8394e741..8a904508 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/schedule/RecoverFailedReceiptScheduled.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/helpdesk/schedule/RecoverFailedReceiptScheduled.java
@@ -79,7 +79,7 @@ private List<Receipt> recover(ReceiptStatusType status) {
         int errorCounter = recoverResult.getErrorCounter();
 
         if (errorCounter > 0) {
-            logger.error("Recovered {} cart receipts but {} encountered an error.", successCounter, errorCounter);
+            logger.warn("Recovered {} cart receipts but {} encountered an error.", successCounter, errorCounter);
             return recoverResult.getFailedReceiptList();
         }
 
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/service/impl/BizEventToReceiptServiceImpl.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/service/impl/BizEventToReceiptServiceImpl.java
index 98802123..c0310761 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/service/impl/BizEventToReceiptServiceImpl.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/service/impl/BizEventToReceiptServiceImpl.java
@@ -88,7 +88,7 @@ public void handleSendMessageToQueue(List<BizEvent> bizEventList, Receipt receip
             statusCode = sendMessageResult.getStatusCode();
         } catch (Exception e) {
             statusCode = ReasonErrorCode.ERROR_QUEUE.getCode();
-            logger.error("Sending BizEvent with id {} to queue failed", bizEventList.get(0).getId(), e);
+            logger.warn("Sending BizEvent with id {} to queue failed", bizEventList.get(0).getId(), e);
         }
 
         if (statusCode != HttpStatus.CREATED.value()) {
@@ -114,7 +114,7 @@ public void handleSendCartMessageToQueue(List<BizEvent> bizEventList, CartForRec
             statusCode = sendMessageResult.getStatusCode();
         } catch (Exception e) {
             statusCode = ReasonErrorCode.ERROR_QUEUE.getCode();
-            logger.error("Failed to enqueue cart with id {}", cartForReceipt.getEventId(), e);
+            logger.warn("Failed to enqueue cart with id {}", cartForReceipt.getEventId(), e);
         }
 
         if (statusCode != HttpStatus.CREATED.value()) {
@@ -164,7 +164,7 @@ public void handleSaveReceipt(Receipt receipt) {
             statusCode = response.getStatusCode();
         } catch (Exception e) {
             statusCode = ReasonErrorCode.ERROR_COSMOS.getCode();
-            logger.error("Save receipt with eventId {} on cosmos failed", receipt.getEventId(), e);
+            logger.warn("Save receipt with eventId {} on cosmos failed", receipt.getEventId(), e);
         }
 
         if (statusCode != HttpStatus.CREATED.value()) {
@@ -323,7 +323,7 @@ public CartForReceipt saveCartForReceipt(CartForReceipt cartForReceipt, BizEvent
             cartForReceipt = buildCartForReceipt(bizEvent);
 
             if (!isCartStatusValid(cartForReceipt)) {
-                logger.error("Cart build after fetch failed");
+                logger.warn("Cart build after fetch failed");
                 return cartForReceipt;
             }
             statusCode = trySaveCart(cartForReceipt);
diff --git a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/service/impl/HelpdeskServiceImpl.java b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/service/impl/HelpdeskServiceImpl.java
index 312215b7..4fcaa046 100644
--- a/src/main/java/it/gov/pagopa/receipt/pdf/datastore/service/impl/HelpdeskServiceImpl.java
+++ b/src/main/java/it/gov/pagopa/receipt/pdf/datastore/service/impl/HelpdeskServiceImpl.java
@@ -61,6 +61,8 @@ public HelpdeskServiceImpl(
     @Override
     public Receipt recoverFailedReceipt(Receipt existingReceipt)
             throws BizEventUnprocessableEntityException, BizEventBadRequestException, BizEventNotFoundException {
+        // retrieve biz-event with the specified cartId
+
         BizEvent bizEvent = this.bizEventCosmosClient.getBizEventDocument(existingReceipt.getEventId());
         validateBizEvent(bizEvent, 1);
 
@@ -149,7 +151,7 @@ public MassiveRecoverResult massiveRecoverFailedReceipt(ReceiptStatusType status
                             errorCounter++;
                         }
                     } catch (Exception e) {
-                        logger.error("Recover for receipt {} failed", receipt.getEventId(), e);
+                        logger.warn("Recover for receipt {} failed", receipt.getEventId(), e);
                         errorCounter++;
                     }
                 }
@@ -186,7 +188,7 @@ public MassiveCartRecoverResult massiveRecoverFailedCart(CartStatusType status)
                             errorCounter++;
                         }
                     } catch (Exception e) {
-                        logger.error("Recover for cart {} failed", cart.getEventId(), e);
+                        logger.warn("Recover for cart {} failed", cart.getEventId(), e);
                         errorCounter++;
                     }
                 }
diff --git a/src/main/resources/logback.xml b/src/main/resources/logback.xml
index 94a3bea6..b88e09c3 100644
--- a/src/main/resources/logback.xml
+++ b/src/main/resources/logback.xml
@@ -13,7 +13,7 @@
         <then>
             <appender name="STDOUT" class="ch.qos.logback.core.ConsoleAppender">
                 <encoder class="co.elastic.logging.logback.EcsEncoder">
-                    <serviceName>${name}</serviceName>
+                    <serviceName>${SERVICE_NAME}</serviceName>
                     <serviceVersion>${version}</serviceVersion>
                     <serviceEnvironment>${ENV}</serviceEnvironment>
                 </encoder>