[$1000] Unable to add new member to WS, error displayed

[mvtglobally]

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Action Performed:

1. Create a brand new account
2. Create a new workspace
3. Invite a member (new user) to the workspace - MUST be a domain controlled account

Expected Result:

Member should be add to WS.

Actual Result:

Error appeared: "There was a problem adding this workspace member.". Unable add new user to WS.
Error is not occurring with the old user.

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: v1.3.15-5
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos: Any additional supporting documentation
Found when executing #18695

Bug6058893_new.mp4

Expensify/Expensify Issue URL:
Issue reported by: Applause - Internal Team
Slack conversation:

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01eff8484f4354183c
• Upwork Job ID: 1660647777735155712
• Last Price Increase: 2023-05-22

[melvin-bot]

Triggered auto assignment to @laurenreidexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[isagoico]

This is happening only with domain controlled accounts - adding that information to the OC

[laurenreidexpensify]

@isagoico hola amiga 😸

Okay so a few questions with these steps:

1. Create a brand new account
2. Create a new workspace
3. Invite a member (new user) to the workspace - MUST be a domain controlled account

Does the brand new account in step 1 need to be on the same domain as in step 3?

[laurenreidexpensify]

Asking internally https://expensify.slack.com/archives/C01SKUP7QR0/p1684762419104279

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01eff8484f4354183c

[melvin-bot]

Current assignee @laurenreidexpensify is eligible for the External assigner, not assigning anyone new.