[$1000] mp4 files sent by Concierge display in the DM as: "Your browser does not support HTML5 video"

[trjExpensify]

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Action Performed:

1. Navigate to the Concierge DM
2. Request that Concierge send you a mp4 file for testing using drag and drop

Expected Result:

The mp4 file appears in the Concierge DM and is available to download

Actual Result:

Displays as "Your browser does not support HTML5 video" in written text

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: v1.3.21-2
Reproducible in staging?: Y
Reproducible in production?:
If this was caught during regression testing, add the test name, ID and link from TestRail: Found when executing the QA of this PR but might not be related.
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos: Any additional supporting documentation

Expensify/Expensify Issue URL:
Issue reported by: @trjExpensify
Slack conversation:

CC: @kidroca @hayata-suenaga

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[melvin-bot]

Triggered auto assignment to @strepanier03 (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[kidroca]

@trjExpensify It seems there's a specific way which has to be following to lead to this result

When I ask Concierge to send me a mp4 file, I don't get the described bug, but a link where I can download the file from:

[trjExpensify]

Nope, not that I'm aware of. Though @alexpensify was my Concierge buddy. Did you send the mp4 file a specific way?

[alexpensify]

I'm using drag and drop into the chat. @trjExpensify - I sent another test to you right now, can you check your test account? Thanks!

[trjExpensify]

Same:

[strepanier03]

Started testing steps now and will follow up shortly.

[kidroca]

We were able to recreate the problem in a Concierge chat, but we had to follow the exact same steps regarding drag and dropping the video file

The resulting message "Your browser does not support HTML5 video." is just a plain message

It seems the bug is not in App, but in whatever this drag & drop flow involves

[melvin-bot]

@strepanier03 Whoops! This issue is 2 days overdue. Let's get this updated quick!

[trjExpensify]

Intereeesting! @chiragsalian as a resident Concierge expert might know what's what here. If it's not an issue in /App though, seems like this will likely need to go internal.