[Due for payment 2025-05-27] [$250] Cancellation policy in NewDot contradicts cancellation policy in Spotnana

[stitesExpensify]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Version Number: 9.1.29-10
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers): jason@expensify.com
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @JmillsExpensify
Slack conversation (hyperlinked to channel name): #travel

Action Performed:

1. Book a hotel
2. Go to the details in Expensify
3. Look at Cancellation policy and compare it to Spotnana

Expected Result:

The policies match

Actual Result:

They are different

Workaround:

n/a

Platforms:

Select the officially supported platforms where the issue was reproduced:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Platforms Tested:

On which of our officially supported platforms was this issue tested:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021915703191769199540
• Upwork Job ID: 1915703191769199540
• Last Price Increase: 2025-04-25

Issue Owner

Current Issue Owner: @laurenreidexpensify

[melvin-bot]

Triggered auto assignment to @laurenreidexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[ChavdaSachin]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Cancellation policy in NewDot contradicts cancellation policy in Spotnana

What is the root cause of that problem?

The date received from spotnata is not being converted to local time first, while on the spotnata page it is displayed in local time which causes the issue.

App/src/pages/Travel/HotelTripDetails.tsx

Lines 34 to 36 in a6904db

	const cancellationText = reservation.cancellationDeadline
	? `${translate('travel.hotelDetails.cancellationUntil')} ${DateUtils.getFormattedTransportDateAndHour(new Date(reservation.cancellationDeadline)).date}`
	: cancellationMapping[reservation.cancellationPolicy ?? CONST.CANCELLATION_POLICY.UNKNOWN];

What changes do you think we should make in order to solve the problem?

First convert the date to local time here

App/src/pages/Travel/HotelTripDetails.tsx

Lines 34 to 36 in a6904db

	const cancellationText = reservation.cancellationDeadline
	? `${translate('travel.hotelDetails.cancellationUntil')} ${DateUtils.getFormattedTransportDateAndHour(new Date(reservation.cancellationDeadline)).date}`
	: cancellationMapping[reservation.cancellationPolicy ?? CONST.CANCELLATION_POLICY.UNKNOWN];

Additionally add a *local time remark to make it supper clear for customer. like on spotnata website.

Optionally we should add the hours as well(coz there could be scenarios where cancellation would not be allowed for whole day and if customer tries to cancel it during later hours of the day it may be not available to free cancel.

Do the same for other bookings as well.

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

NA

What alternative solutions did you explore? (Optional)

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021915703191769199540

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @Pujan92 (External)

[linhvovan29546]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Cancellation policy in NewDot contradicts cancellation policy in Spotnana

What is the root cause of that problem?

In HotelTripDetail, we format the cancellationDeadline using the format Wednesday, Mar 17 8:00 AM or Wednesday, Mar 17, 2023 8:00 AM, while Spotnana displays it using the local time format MMM d, yyyy, HH:mm a. This mismatch causes inconsistencies in the displayed cancellation policy.

App/src/pages/Travel/HotelTripDetails.tsx

Lines 34 to 36 in a9b6d36

	const cancellationText = reservation.cancellationDeadline
	? `${translate('travel.hotelDetails.cancellationUntil')} ${DateUtils.getFormattedTransportDateAndHour(new Date(reservation.cancellationDeadline)).date}`
	: cancellationMapping[reservation.cancellationPolicy ?? CONST.CANCELLATION_POLICY.UNKNOWN];

App/src/libs/DateUtils.ts

Lines 866 to 872 in a9b6d36

	/**
	* Returns a formatted flight date and hour.
	* Dates are formatted as follows:
	* 1. When the date refers to the current year: Wednesday, Mar 17 8:00 AM
	* 2. When the date refers not to the current year: Wednesday, Mar 17, 2023 8:00 AM
	*/
	function getFormattedTransportDateAndHour(date: Date): {date: string; hour: string} {

What changes do you think we should make in order to solve the problem?

We should format cancellationDeadline on the frontend to MMM d, yyyy, HH:mm a followed by 'local time'. To achieve this:

1. Create a new date util function:

function formatLocalCancellationDate(dateTime: string | Date, locale: Locale = CONST.LOCALES.EN): string {
    const localDate = getLocalDateFromDatetime(locale, dateTime.toString());
    return format(localDate, 'MMM d, yyyy, HH:mm a');
}

2. Update the following lines in App/src/pages/Travel/HotelTripDetails.tsx:
   

   App/src/pages/Travel/HotelTripDetails.tsx

   Lines 34 to 36 in a9b6d36

   	const cancellationText = reservation.cancellationDeadline
   	? `${translate('travel.hotelDetails.cancellationUntil')} ${DateUtils.getFormattedTransportDateAndHour(new Date(reservation.cancellationDeadline)).date}`
   	: cancellationMapping[reservation.cancellationPolicy ?? CONST.CANCELLATION_POLICY.UNKNOWN];

      const { preferredLocale} = useLocalize();
    const cancellationText = reservation.cancellationDeadline
        ? `${translate('travel.hotelDetails.cancellationUntil')} ${DateUtils.formatLocalCancellationDate(reservation.cancellationDeadline,preferredLocale)} local time` // the translate in PR phase
        : cancellationMapping[reservation.cancellationPolicy ?? CONST.CANCELLATION_POLICY.UNKNOWN];

3. We also need to update the travel.hotelDetails.cancellationUntil translation to 'Free cancellation – Until', or create a new translation key for it.

I'm not sure if we need to apply this change to other trips or only to hotel trip details. Currently, the expected behavior applies only to hotel trips, but we can always extend the same approach to other trip types later if needed

What specific scenarios should we cover in automated tests to prevent reintroducing this issue in the future?

We can add tests in ReservationAddressTest or DateUtilsTest to assert that the formatted date is displayed in the correct local time format.

What alternative solutions did you explore? (Optional)

Reminder: Please use plain English, be brief and avoid jargon. Feel free to use images, charts or pseudo-code if necessary. Do not post large multi-line diffs or write walls of text. Do not create PRs unless you have been hired for this job.

[melvin-bot]

@Pujan92 Whoops! This issue is 2 days overdue. Let's get this updated quick!