[Due for payment 2025-05-20] Intacct - Missing "Export to Sage Intacct" in More options after changing auto sync settings

[luacmartins]

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Intacct - Missing "Export to Sage Intacct" in More options after changing auto sync settings

Version Number: v9.1.28-13 PR:59999
Reproducible in staging?: No
Reproducible in production?: No
Issue reported by: Applause Internal Team

Action Performed:

Precondition:

• Workspace is connected to Sage Intacct.
• Auto sync is ENABLED.

1. Go to https://59999.pr-testing.expensify.com/
2. Go to workspace chat.
3. Submit a manual expense.
4. Click Submit, Approve and Pay elsewhere.
5. Click on the expense preview.
6. Click More.
7. Note that "Export to Sage Intacct" button is present in More options menu when auto sync is ENABLED.
8. Go to workspace settings > Accounting.
9. Click Advanced > DISABLE auto sync.
10. Go back to the expense report from Step 5.
11. Click on the primary action button "Export to Sage Intacct" (IMPORTANT).
12. Go to workspace settings > Accounting.
13. Click Advanced > ENABLE auto sync.
14. Go back to the expense report from Step 5.
15. Click More.

Expected Result:

"Export to Sage Intacct" button will be present in More options menu because auto sync is enabled.

Actual Result:

"Export to Sage Intacct" button is not shown in More options menu when auto sync is enabled.

Workaround:

Unknown

Platforms:

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6806151_1744970124152.20250418_174743.mp4

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Issue Owner

Current Issue Owner: @JmillsExpensify

[melvin-bot]

@luacmartins, @borys3kk, @jnowakow Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!