Emails-Message email notification is not received

[mitarachim]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

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Version Number: 9.1.56-1
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/6200824
Email or phone of affected tester (no customers): agexptest+cvp0206.5@gmail.com
Issue reported by: Applause Internal Team
Device used: Samsung S23FE/ Android 14
App Component: Notifications

Action Performed:

1. Go to staging.expensify.com
2. Sign up with a Gmail account by selecting "Organize my own expenses"
3. Select "Get paid back from my employer" from the intent selector and complete the onboarding flow
4. Go to OD and set USD as the Report currency in the individual workspace
5. Back to ND, create a valid scan expense and submit it to a non-existent account (User B)
6. Send any message in the expense thread
7. Wait around 10 minutes, and go to the email inbox and look for the email with the message notification

Expected Result:

The message email notification is received.

Actual Result:

The message email notification is not received.

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6849215_1748911388968.No_email_notification-Create_expense.mp4

Bug6849215_1748911388957.No_email_notification-Email_client.mp4

View all open jobs on GitHub

[melvin-bot]

Triggered auto assignment to @marcaaron (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

Triggered auto assignment to @maddylewis (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[rafecolton]

Going to remove the DeployBlocker label so I can finish deploying web-secure