[HOLD for payment 2025-08-07] [$250] Connect BA-"Start over" option is disabled after too many attempts to validate bank account

[mitarachim]

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Version Number: 9.1.77-1
Reproducible in staging?: Yes
Reproducible in production?: Unable to validate in Prod
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/6437303
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Device used: iPhone 15 iOS 18.5
App Component: Workspace Settings

Action Performed:

1. Launch ND Hybrid app, log in with the expensifail account
2. Navigate to Workspace settings/ Workflows
3. Tap "Connect bank account", "Connect manually"
4. Follow the flow to connect BA from https://expensify.testrail.io/index.php?/tests/view/6437677
5. On "Validate your bank account" page enter 3 random amounts and try to validate 7 times, until "Validation for this bank account has been disabled..." message is displayed
6. Tap back arrow to navigate to the "Connect bank account" page
7. Try to tap "Start over" option

Expected Result:

User is taken to the start of the bank account flow

Actual Result:

"Start over" option is disabled after too many attempts to validate bank account. After clearing cache the bank account is displayed in the Workflows, when tapping it the error is displayed and the "Start over" is enabled

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6880819_1751924730351.Start_over_1.mp4

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• daledah | Contributor | 108037124

Issue Owner

Current Issue Owner: @

Issue Owner

Current Issue Owner: @sonialiap

[melvin-bot]

Triggered auto assignment to @sonialiap (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @AndrewGable (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.