New chats sent to me aren't showing in Desktop/Web.

[mvtglobally]

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Action Performed:

1. Either put computer to sleep and/or closed lid
2. Noticed incoming chat via phone notification
3. Open/unlock computer
4. New chat that was sent doesn't show up in LHN

Additional repro steps:

1. Ask someone to send chat in 15 secs on Desktop
2. Have the chat open and desktop foregrounded
3. Close laptop lid
4. Wait for a minute (or two?)
5. Open laptop (Macbook pro M1 for me) and observe the test messages don't show in LHN or in main chat window

Expected Result:

For chat to show in LHN

Actual Result:

Chats do not show in LHN until you refresh

Workaround:

unknown

Platform:

Where is this issue occurring?

• Web
• Desktop App

Version Number: 1.1.75-0
Reproducible in staging?: Y
Reproducible in production?: Y
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos: Any additional supporting documentation

https://user-images.githubusercontent.com/43995119/172922211-55f6bee7-4b5e-43b2-9e0a-a6b9ca511e31.MP4

Expensify/Expensify Issue URL:
Issue reported by: @mallenexpensify Applause
Slack conversation: https://expensify.slack.com/archives/C01GTK53T8Q/p1654795218684169

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[melvin-bot]

Triggered auto assignment to @yuwenmemon (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[Beamanator]

PR to try to fix this (at least the onResubscribe error) here: #9381

[mallenexpensify]

@Beamanator this is still happening to me on Version 1.1.88-7 - Staging
Any reason we shouldn't reopen this GH since the deets are the same? Also, more details and logs in #expensify-open-source
https://expensify.slack.com/archives/C01GTK53T8Q/p1660149965758469

[Beamanator]

Weird! Ok so this time I see this error which doesn't look good:

ENSURE_BUGBOT unknown error caught while processing request - Unexpected token < in JSON at position 0 - {"command":"OpenApp","message":"Unexpected token < in JSON at position 0"}

[Beamanator]

Looks like this error has been happening for a decent amount of us, daily (logs) for commands ReconnectApp mainly, but sometimes even for OpenApp