[No QA] Update General-product-troubleshooting.md

docs/articles/expensify-classic/settings/General-product-troubleshooting.md

@@ -1,48 +1,58 @@
 ---
 title: General Product Troubleshooting
-description: How to troubleshoot a website issue
+description: How to troubleshoot a website issue.
 ---
-<!-- The lines above are required by Jekyll to process the .md file -->
 
-# Issues with a specific feature
-If you're having issues with a specific feature, please reffer to the corresponding section of the help docs for detailed explinations of common errors and troubleshooting steps. If you cannot find an answer to your question, please reach out to Concierge via in-product chat or by emailing us at concierge@expensify.com.
+# Issues with a Specific Feature
+
+If you're experiencing issues with a specific feature, refer to the corresponding section of the help docs for detailed explanations of common errors and troubleshooting steps. If you cannot find an answer, reach out to **Concierge** via in-product chat or email us at **concierge@expensify.com**.
+
+# Troubleshooting Local Issues
 
-# Troubleshooting local issues
 Is your webpage not loading? Try these steps:
-- Try clicking [here](https://www.expensify.com/signout.php?clean=true), which will force a clean sign-out from the site, which can be very helpful in removing any stale data that can cause issues.
-- Clear cookies & cache on your browser.
-- Try using an Incognito or Private browsing window.
-- Try on a different browser.
+
+- Click [here](https://www.expensify.com/signout.php?clean=true) to force a clean sign-out from the site. This removes any stale data that may cause issues.
+- Clear your browser's **cookies and cache**.
+- Open an **Incognito** or **Private browsing** window.
+- Try using a **different browser**.
 
 # JavaScript Console
-A developer console is a tool that logs information about the backend operations of the sites you visit and the applications you run. This information can help our developers solve any issue that you may experience.
 
-If you've been asked to provide a screenshot of your developer console, scroll down to find the instructions for the browser or application you're using.
+A developer console logs information about backend operations on websites and applications. This information helps developers diagnose issues.
+
+If you've been asked to provide a screenshot of your developer console, follow the instructions below based on your browser.
 
-## Chrome 
+## Chrome
 
-- Keyboard shortcut 
-  - Mac: Cmd + Option + J
-  - Windows: Ctrl + Shift + J
-- From the menu: View > Developer > JavaScript Console
+- **Keyboard Shortcut**:
+  - **Mac**: Cmd + Option + J
+  - **Windows**: Ctrl + Shift + J
+- **From the Menu**: View > Developer > JavaScript Console
 
 ## Firefox
 
-- Keyboard shortcut: 
-  - Mac: Cmd + Option + K
-  - Windows: Ctrl + Shift + J
-- From the menu: Menu Bar > More Tools > Web Developer Tools > Console tab
+- **Keyboard Shortcut**:
+  - **Mac**: Cmd + Option + K
+  - **Windows**: Ctrl + Shift + J
+- **From the Menu**: Menu Bar > More Tools > Web Developer Tools > Console tab
 
 ## Safari
-
-Before opening the console you will need to enable it in Safari by clicking the Safari Menu > Settings > Advanced > and selecting the "Show features for web developers" checkbox. Once enabled, you can locate the console in the developer menu or open it using the keyboard shortcut:
 
-- Keyboard shortcut: Cmd + Option + C
-- From the menu: Develop Menu > Show JavaScript Console
+Before opening the console, enable it in Safari:
+
+1. Click **Safari Menu** > **Settings** > **Advanced**.
+2. Check **Show features for web developers**.
+
+Once enabled, open the console:
+
+- **Keyboard Shortcut**: Cmd + Option + C
+- **From the Menu**: Develop Menu > Show JavaScript Console
+
+## Microsoft Edge
 
-## Microsoft Edge 
+- **Keyboard Shortcut**:
+  - **Mac**: Cmd + Option + J
+  - **Windows**: Ctrl + Shift + J
+- **From the Menu**: Right-click a webpage > Inspect > Console
 
-- Keyboard shortcut:
-  - Mac: Cmd + Option + J
-  - Windows: Ctrl + Shift + J 
-- From the menu: Right-click a webpage > Inspect > Console
+Following these steps will help diagnose and resolve common website issues effectively.