Skip to content

[No QA] [NO QA] Docs updates for E/A#87395 Add mobile Concierge icon help access #89325

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
VictoriaExpensify merged 3 commits into from
May 7, 2026
Merged

[No QA] [NO QA] Docs updates for E/A#87395 Add mobile Concierge icon help access #89325

Changes from all commits
Commits
Show all changes
3 commits
Select commit Hold shift + click to select a range
3bcc835
Update Concierge help docs for mobile Concierge icon button
MelvinBot Apr 30, 2026
b09d828
Merge branch 'main' into claude-docsUpdateConciergeMobileHelp
stephanieelliott May 6, 2026
3004f14
Fix mobile Concierge icon description formatting
VictoriaExpensify May 7, 2026
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
5 changes: 2 additions & 3 deletions docs/articles/new-expensify/concierge-ai/Support-Agent.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -17,9 +17,8 @@ Anyone with an Expensify account can contact Concierge for help—whether you're

You can ask Concierge for help from anywhere in Expensify:

- **Account:** Go to **Account** > **Help** and select **Concierge**.
- **Web:** Click the chat icon in the top-right corner
- **Mobile:** Tap the hamburger menu in the top-left corner, then tap **Concierge**
- **Web:** Click the **Concierge** icon in the top-right corner.
- **Mobile:** Tap the **Concierge** icon in the top-right corner of the screen, or go to **Account** > **Help** and select **Concierge**.

@github-actions github-actions Bot May 7, 2026

Copy link
Copy Markdown
Contributor

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Naming convention / Navigation violation: If accessing Account on mobile requires the hamburger menu, the governance (HELPSITE_NAMING_CONVENTIONS.md, "Hamburger Menu Rule") requires the exact phrasing:

On mobile, tap the hamburger menu in the top-left corner, then select [Tab name].

Consider rewriting the second path to match this pattern, e.g.:

- **Mobile:** Tap the **Concierge** icon in the top-right corner of the screen, or tap the hamburger menu in the top-left corner, then go to **Account** > **Help** and select **Concierge**.

Additionally, this bullet combines two distinct navigation flows into one line. Per the governance rule "Do not merge these into one sentence" — consider splitting these into separate bullets or sub-bullets for clarity.

@github-actions github-actions Bot May 7, 2026

Copy link
Copy Markdown
Contributor

Choose a reason for hiding this comment

The reason will be displayed to describe this comment to others. Learn more.

Readability / scannability: This bullet combines two distinct navigation paths into a single line, which reduces scannability and makes it harder for users to quickly find the method they need. Per the authoring guidelines, step instructions should be clear and action-oriented. Consider splitting into two separate bullets — one for the Concierge icon and one for the Account > Help path:

Suggested change
- **Mobile:** Tap the **Concierge** icon in the top-right corner of the screen, or go to **Account** > **Help** and select **Concierge**.
- **Mobile:** Tap the **Concierge** icon in the top-right corner of the screen.
- **Mobile (alternate):** Go to **Account** > **Help** and select **Concierge**.

Alternatively, if the Account > Help path is secondary, a sub-bullet could work to keep it grouped while still improving readability.

- **Workspace chat:** Mention Concierge in a chat room (e.g., `#admins`)
- **Report or expense threads:** Ask a question in the thread
- **Email:** Send a message to concierge@expensify.com
Expand Down
Loading