When replying to or commenting on a ticket, RT's update page does not show the ticket's history, so you cannot see previous correspondence while writing your update.
This extension adds RT's native history widget to the ticket update page, next to the update form, so recent activity stays visible while you type.
This project is licensed under the terms of the GNU General Public License Version 2.
This software is Copyright (c) 2018-2026 by NETWAYS GmbH support@netways.de.
For bugs and feature requests please head over to our issue tracker. You may also send us an email to support@netways.de for general questions or to get technical support.
- RT 6
For RT 4.4 use version 2.x of this extension.
Extract this extension to a temporary location.
Git clone:
cd /usr/local/src
git clone https://github.com/NETWAYS/rt-extension-updatehistory
Tarball download:
cd /usr/local/src
wget https://github.com/NETWAYS/rt-extension-updatehistory/archive/master.zip
unzip master.zip
Navigate into the source directory and install the extension. (May need root permissions.)
perl Makefile.PL
make
make install
Edit your /opt/rt6/etc/RT_SiteConfig.pm
Add this line:
Plugin('RT::Extension::UpdateHistory');
Clear your mason cache:
rm -rf /opt/rt6/var/mason_data/obj
Restart your webserver.
No configuration is required. Enabling the plugin adds the history widget to the Update page
layout (via RT's %PageLayouts).
To keep large histories cheap to load, the update-page history uses RT's paged mode (one bounded
page with pagination controls) instead of the global $ShowHistory default. Ordering follows
$OldestTransactionsFirst (newest first by default).