External call forwarding uses from-internal context instead of the user’s profile context

[mgarra]

Description:
When a call coming from an external number is forwarded to another external number, the forwarding is handled through the from-internal context.
As a result, the outgoing line used is determined by the order of the outbound routes, rather than by the context/profile configured on the user who initiated the forwarding.

Expected behavior:
Logically, it would make more sense if all calls made by an internal user — including those resulting from an external call forwarding — followed the same behavior as standard calls made by that user.
In other words, the forwarding should respect the context/profile assigned to the user performing the forwarding, not always default to from-internal.

Current behavior:
Currently, forwarded external calls are always placed through the from-internal context, ignoring the user’s profile settings.

Workaround:
As a workaround, it’s possible to force the forwarding through a specific outbound route by configuring a route with a prefix and then including that prefix in the forwarded number (e.g. <prefix><external_number>).
This solution, however, needs to be explained to customers and is not ideal for general use.