The online COE form was released in 2023. See this feature brief.
A COE is the first step in getting a VA-backed home loan or Native American Direct Loan. It confirms for the Veteran's lender that they qualify for the VA home loan benefit. The online COE 26-1880 form allows a Veteran to request a COE from the VA.
- How to request a COE
- Online form tool
- Form flow Mural
- Wireframes (Figma)
- Data Key Map
- Prefilling military history
- The online form flow submits information that can be successfully processed by downstream systems
- Claims that fail to submit are successfully processed through a backup submission flow
- Veterans have a positive experience when completing the online form
- Veterans do not encounter accessibility issues with completing the online form
- Online claims experience processing delays
- Veterans find the form experience confusing, frustrating, or too cumbersome
- Online claims are lost
- Online form submissions can be successfuly processed by downstream systems
- Online form submissions generate claim errors that prevent automated processing
| KPI | Category | Baseline | Goal |
|---|---|---|---|
| Number of conversions from submission to approval | Service Completion | 100% | 20% |
| Average time to approval | Processing | ||
| Number of Contact Center calls | Trust/Satisfaction | ||
| Number of data errors | Reliability | ||
| % of submission failures | Form Health | ? | <1% |
What are the measurable targets you're aiming for that delivers value for Veterans?
- Objective: Reduce the amount of time applicants are waiting for benefits.
- Key result: % of online claims requiring development
- Key result: Average days from online claim submission to receipt of COE
Include initiatives (iterations, new features, etc.) to improve this product. See the Initiative Brief Template
- TBD
- GitHub Label: coe, non-disability-benefits
- Slack channel: #benefits-non-disability
- VA.gov link: https://www.va.gov/burials-and-memorials/application/530/introduction
- Product Roadmap: link
- Demo video link: n/a
- Test users: TBD
- Product repo: https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/apply-for-home-loan-COE
- Teams repo:
- Zenhub board: Workspace - Non-Disability experience
- Executive sponsor: Chris Johnston (christopher.johnston2@va.gov)
- Product Owner: Dave Conlon
- VBA Stakeholders and SMEs: John Blankenship (Directof of LGY), R. Colin Deaso (Assist. Direcctor of LGY), Jennifer Spencer (Program Analyst)
- Product manager: Mike King
- Design and Research: Ian Hilton
- Engineering: John Rodriguez, Nick Sayre, Kyle Henson, Adam King
- Delivery: Tabinda Syed
- VBA Stakeholders and SMEs: John Blankenship (Directof of LGY), R. Colin Deaso (Assist. Direcctor of LGY), Jennifer Spencer (Program Analyst)
- CAIA Team (content review)
Chiquita Dixson (chiquita.dixson@va.gov)