[BUG] Portal - "Whitelisting of Subscriber ID" form fails with "'Additional_info' is required" - field not visible in UI

[Eswar261087]

Bug Description

When submitting the "Whitelisting of Subscriber ID" form on the ONDC Participant Portal (https://portal.ondc.org/envirornment-access-request), the submission always fails with the following error popup:

'Additional_info' is required

The additional_info field is not visible anywhere in the form UI. There is no input field, label, or hint for it in the form.

Steps to Reproduce

1. Log into https://portal.ondc.org
2. Navigate to Request whitelisting in Staging registry
3. Click Raise Request
4. Fill in all visible fields:
   • Role: Technology Service Provider (TSP) - Seller
   • Domain: Retail (B2C)
   • API: v1.2
   • Request Type: New Request / Domain Add / Subscriber Id change (tried all 3)
   • Subscriber Id: ondc-stg-v1.zaravya.com
   • Subscriber URL: https://ondc-stg-v1.zaravya.com/sellerAppl
5. Click Submit

Expected Behavior

Form submits successfully and whitelisting request is raised.

Actual Behavior

Error popup appears:

'Additional_info' is required

Root Cause Analysis

The additional_info field appears to be a required hidden field in the backend payload that is never exposed or rendered in the UI. No matter what values are filled in the visible form fields, the backend always rejects the submission with this validation error.

Additional Context

• Tested with all 3 Request Types: New Request, Domain Add, Subscriber Id change — same error every time
• Tested with single domain and multiple domains — same error
• Environment: Staging
• Date first observed: 23/04/2026

Request

Please either:

1. Fix the portal bug by exposing the additional_info field in the UI, or
2. Manually whitelist ondc-stg-v1.zaravya.com (URL: https://ondc-stg-v1.zaravya.com/sellerAppl) on the staging registry (TSP - Seller, Retail B2C, API v1.2)