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[DNS] Expand negative caching troubleshooting section - #29833

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TownLake merged 2 commits into
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hannes-cf:dane/support-knowledge-gaps
Apr 14, 2026
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[DNS] Expand negative caching troubleshooting section#29833
TownLake merged 2 commits into
cloudflare:dane/support-knowledge-gapsfrom
hannes-cf:dane/support-knowledge-gaps

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Summary

  • Expands the "Newly created record still does not resolve" section with a detailed
    explanation of negative caching, links to purge public resolver caches, and dig
    commands for debugging against authoritative nameservers
  • Adds a dig example showing how to check if a negative cache entry is active and
    how long it will persist
    Based on review suggestions from hannes-cf and colinbendell on Dane/support knowledge gaps - check with SRhea before approving #29782.

@hannes-cf
hannes-cf requested a review from a team April 14, 2026 09:21
@github-actions github-actions Bot added product:dns Issues or PRs related to DNS size/s labels Apr 14, 2026
@TownLake
TownLake merged commit 4e93ebf into cloudflare:dane/support-knowledge-gaps Apr 14, 2026
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TownLake added a commit that referenced this pull request Apr 15, 2026
* Add cache troubleshooting for login flows

* Expand DNS troubleshooting guidance

* Expand registrar transfer troubleshooting

* Document Origin CA expiry alert limitation

* Add Cloudflare One troubleshooting details

* Add WAF rule interaction guidance

* Document AWS route issue for 523

* Add HTTP/3 troubleshooting guidance

* Fix link URL

* WAF updates

* Removed incorrect difference

* Update phase-interactions.mdx (#29831)

* [DNS] Expand negative caching troubleshooting section (#29833)

* [DNS] Expand negative caching troubleshooting for newly created records

* [DNS] Add dig example to check negative cache TTL

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Co-authored-by: Dane Knecht <dane@cloudflare.com>
Co-authored-by: Pedro Sousa <680496+pedrosousa@users.noreply.github.com>
Co-authored-by: danielegm <74369360+danielegm@users.noreply.github.com>
Co-authored-by: Hannes <105781579+hannes-cf@users.noreply.github.com>
@github-actions
github-actions Bot deleted the dane/support-knowledge-gaps branch June 14, 2026 08:17
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3 participants