Video Data won't open

[cagomez7]

I am currently collaborating with a few other on coding a video but must now do it remotely do to the pandemic. Almost everyone has a mac computer however mine is a windows. I downloaded the windows version of Datavyu. However we share our project via google drive, when I attempted to open up the file which includes the template and the video, only the template appears. Everyone with a windows computer seems to be having the same issue with regards of not being able to open up the coding video, only people with macs seem to be okay. I even downloaded QuickTime to try and solve this issue yet nothing. Can someone help me find what our issue may be?

[tiger980303]

Dear cagomez7,

Thank you for contacting Datavyu Support. Can you please tell me your full name, the name of your PI (or if you are the PI in your lab), and your institution? We’re keeping track of the kinds of questions people have and a list of the people who request Datavyu tech support.

My apologies if you have recently contacted us. Please reply with your full name and if this is related to your last question and we will address your new Datavyu question.

Many thanks,
Tiger  
Datavyu Support Team

[cagomez7]

My full name is Carlos Gomez, working for The Emerging Minds lab at Arizona State University. Kind regards, *Carlos Andres Gomez* Psychology, Bachelors of the Arts | College of Liberal Arts and Sciences Justice Studies, Bachelors of the Arts | College of Liberal Arts and Sciences Chapter Secretary | SHPE de ASU Arizona State University (e): Cagomez7@asu.edu (c): 520.332.9384

…

On Fri, Sep 11, 2020 at 12:04 PM tiger980303 ***@***.***> wrote: Dear cagomez7, Thank you for contacting Datavyu Support. Can you please tell me your full name, the name of your PI (or if you are the PI in your lab), and your institution? We’re keeping track of the kinds of questions people have and a list of the people who request Datavyu tech support. My apologies if you have recently contacted us. Please reply with your full name and if this is related to your last question and we will address your new Datavyu question. Many thanks, Tiger Datavyu Support Team — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#379 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AQ6P3G3BI6TLONWGJE5FKKLSFJYD3ANCNFSM4RGDRVCQ> .