🎯 10+ years of experience leading high-impact programs across technology, utilities, and infrastructure
📍 Based in Forest, VA | PMP Certified (Nov 2025)
💼 Currently: Technical Project Manager II @ ACTALENT — driving $60M+ in programs
🔧 Previously: Senior Support Engineer @ Automattic | Project Manager @ KGUARD
📚 MBA Candidate @ Liberty University
I'm a Technical Program Manager who thrives at the intersection of engineering, operations, and strategy. Whether scaling support systems, managing multimillion-dollar capital projects, or leading remote engineering teams—I focus on clarity, alignment, and delivery.
I’ve worked with:
- Distributed tech teams on global platforms (e.g. WordPress, WooCommerce)
- Utility and infrastructure stakeholders on long-range capital programs
- Construction and renovation crews on high-volume project portfolios
My approach blends Agile delivery, technical intuition, and cross-functional collaboration to get high-stakes projects over the finish line.
Languages & Tools:
PHP, SQL, HTML, CSS, Git, GitHub, Jira, Slack, Trello, WordPress, Zendesk, Excel, HubSpot, MS Teams
Cloud & Platforms:
Azure (IoT), WordPress.com, WooCommerce, SCADA, GIS, field telemetry systems
Project & Program Expertise:
- Roadmapping & Vision Setting
- Stakeholder Management
- Budgeting & Forecasting
- Cross-functional Leadership
- Infrastructure Modernization
- Risk Mitigation & Scheduling
- Technical Support Operations
- 🚀 Scaled a 24/7 support team from scratch—improved retention by 90% and eliminated after-hours escalations.
- 🏗️ Managed $60M+ in capital utility programs—delivered 8 major projects under budget.
- 🧩 Partnered with engineers on system architecture for grid modernization (SCADA, GIS, telemetry).
- 💡 Introduced AI-assisted workflows at Automattic—cut response times by 50%.
- 💰 Migrated e-commerce sites to save merchants $500K+ in payment fees annually.
📧 joeyrr90@gmail.com
🔗 LinkedIn
“Tech-savvy. Execution-driven. Always looking for the next complex program to untangle.”