change: LKE-9380 - update HA SLA

[unn]

Description 📝

Fix discrepancy between SLA and Cloud manager.

Changes 🔄

Small copy change to be in line with documented SLA.

Scope 🚢

Upon production release, changes in this PR will be visible to:

• All customers
• Some customers (e.g. in Beta or Limited Availability)
• No customers / Not applicable

Target release date 🗓️

No hard date requirement

Preview 📷

Include a screenshot <img src="" /> or video <video src="" /> of the change.

🔒 Use the Mask Sensitive Data setting for security.

💡 For changes requiring multiple steps to validate, prefer a video for clarity.

Before	After
📷	📷

How to test 🧪

Prerequisites

(How to setup test environment)

• ...
• ...

Reproduction steps

(How to reproduce the issue, if applicable)

• ...
• ...

Verification steps

(How to verify changes)

• ...
• ...

Author Checklists

As an Author, to speed up the review process, I considered 🤔

👀 Doing a self review
❔ Our contribution guidelines
🤏 Splitting feature into small PRs
➕ Adding a changeset
🧪 Providing/improving test coverage
🔐 Removing all sensitive information from the code and PR description
🚩 Using a feature flag to protect the release
👣 Providing comprehensive reproduction steps
📑 Providing or updating our documentation
🕛 Scheduling a pair reviewing session
📱 Providing mobile support
♿ Providing accessibility support

• I have read and considered all applicable items listed above.

As an Author, before moving this PR from Draft to Open, I confirmed ✅

• All tests and CI checks are passing
• TypeScript compilation succeeded without errors
• Code passes all linting rules

[bnussman-akamai]

@jdamore-linode Do you happen to know why the pipeline is failing with this error on this PR?

[2026-04-03T13:44:36.937Z] + mkdir ./packages/manager/cypress/screenshots

[2026-04-03T13:44:36.937Z] mkdir: cannot create directory ‘./packages/manager/cypress/screenshots’: File exists

script returned exit code 1

[linode-gh-bot]

Cloud Manager UI test results

🔺 2 failing tests on test run #6 ↗︎

❌ Failing	✅ Passing	↪️ Skipped	🕐 Duration
2 Failing	900 Passing	11 Skipped	41m 48s

Details

Failing Tests
	Spec	Test
❌	object-storage.e2e.spec.ts	Cloud Manager Cypress Tests→object storage end-to-end tests » can update bucket access
❌	resize-linode.spec.ts	Cloud Manager Cypress Tests→resize linode » resizes a linode by decreasing size

Troubleshooting

Use this command to re-run the failing tests:

pnpm cy:run -s "cypress/e2e/core/objectStorage/object-storage.e2e.spec.ts,cypress/e2e/core/linodes/resize-linode.spec.ts"