Wallet Update v 035 to v 100, 100.1

[freespirit8614]

Describe the bug (Please enter details, the more detail the better)
I don't know what is going on over there as far as moving from v 035 to 100 and 100.1. (have been unable to do update 100.2 so far)
I have been trying to complete this update for over 6 days now.

I have cleared cache three times. Furthest I have been able to get ever in the synch is 5, 402,093.
Currently it is stuck going between 5,134,053 and 5,134,054, Back and forth, Back and forth between 053 and 054 for over an hour and a half now. VERY frustrating.
Currently it is showing 5,134,054/5, 516,293. Right side of slash mark keeps going up and left side of hash stays stuck bouncing betwee 5,134,053 and 5,134,054

As others have commented
Synch of blocks on right side of the synching always goes so fast in relation to actual wallet blocks synching and then percentage keeps dropping until I have to restart the app for the wallet and start over.

In addition

It crashes my computer, (Windows 7) on multiple crash report:

MEMORY MANAGEMENT
IRQL_NOT_LESS_OR_EQUAL
SYSTEM SERVICE EXCEPTION
PAGE FAULT
INTERRUPT EXCEPTION NOT HANDLED
CLOCK INTERRUPT
DRIVER NOT LESS BUT EQUAL TO

The current Neuron synch upload is my very WORST EVER wallet experience ever. It has been the longest, most tedious, most unsuccessful, tiring, frustrating, wallet of any of the 20 different investments I have made in the future of blockchain technology.

And if you over at NERVOS intend to be the leader in the Next Generation Blockchain, and I have heard GREAT THINGS ABOUT YOU, YOUR TECHNOLOGY, YOUR FUTURE in the Next GEneration Blockchain space. this wallet SERIOUSLY has to get fixed. The other end user experience so far is AWFUL.

Hope you can get it fixed soon before people like me, early investors who really WANT to believe in you and stick with you long term, don't get so frustrated that they cash up and leave you for other opportunities in this space.

And it is 2 hours now and the synch is still stucl moving between 5, 134,054/5,582,293 and 5,134,053/ 5,584, 293.....After six days of this, rebooting your app every 5-15 minutes, with no success or completion, I have about had it....

Debug info (Please upload the debug info from Help - Export Debug Information)

Screenshots (If applicable, add screenshots to help explain your problem.)

[kellyshang]

Hi @freespirit8614 , firstly we apologize for the inconvinience.

As a POW chain and for the safety to your property's reasons, the CKB node is now bundled in the Neuron and will be launched by default when start Neuron, so Neuron is connect to the bundled CKB node by default but not to a centralized rpc node. Thus the multi-process may stall the computer's performance.
Even so, you can connect to a remote centralized rpc node which you think is safe thus the bundled ckb node won't be launch and may have less impact on your PC's performance.

So that we can check the problem more accurately:

1. Could you provide your PC's Computer configuration, including how many CPUs & Memory of your PC?
2. Could you help upload your Debug info zip file from the menu Help - Export Debug Information?
3. When it crash, could you please provide the screenshot of the task manager (especially expand the Neuron process) as an evidence to us?

[freespirit8614]

Hi Kelly Thank you for your assistance resolving this matter. I have attached 2 photos and the debug zip file from my NEURON DAO WALLET information as requested. Just so you know this wallet remains stuck now at the 053 and 054 synching still going back and forth back and forth and not getting passed that point. We have 361 of 465 gigs left free with the wallet open and stuck in synching. Let me know if there is any more information you require to solve this synching problem. Keep in mind I am now at v 0100.2 version uploaded, and have already cleared the cache 4 X back to zero and started again with the Neuron wallet. Farthese I got in the synch was about 400K more than the present location in the synch. Thanks for your help. I look forward to getting this synching issue resolved. MA

…

-- Mary Anne Dorward ***@***.***

On Mon, Oct 18, 2021, at 7:43 PM, kellyshang wrote: Hi @freespirit8614 <https://github.com/freespirit8614> , firstly apologize for the inconvinience. As an POW chain and for the safety to your property's reasons, the CKB node is now bundled in the Neuron and will be launched by default when start Neuron, so Neuron is connect to the bundled CKB node by default but not from a centralized rpc node. Thus the multi-process may stall the computer's performance. Even so, you can connect to a remote centralized rpc node which you think is safe thus the bundled ckb node won't be launch and may have less impact on your PC's performance. So that we can check the problem more accurately: 1. Could you provide your PC's Computer configuration, including how many CPUs & Memory of your PC? 2. Could you help upload your Debug info zip file from the menu `Help` - `Export Debug Information`? 3. When it crash, could you please provide the screenshot of the task manager (especially expand the `Neuron` process) as an evidence to us? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#2143 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWC53B4DXKDRT5C3UU3ESQLUHO62NANCNFSM5GELDN3A>. Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.

[freespirit8614]

Hi again Kelly, I believe this is the additional information you requested about the crash report. Hope it helps you to resolve this problem of synching. Thanks, MA

…

-- Mary Anne Dorward ***@***.***

On Wed, Oct 20, 2021, at 4:28 PM, Mary Anne Dorward wrote: Hi Kelly Thank you for your assistance resolving this matter. I have attached 2 photos and the debug zip file from my NEURON DAO WALLET information as requested. Just so you know this wallet remains stuck now at the 053 and 054 synching still going back and forth back and forth and not getting passed that point. We have 361 of 465 gigs left free with the wallet open and stuck in synching. Let me know if there is any more information you require to solve this synching problem. Keep in mind I am now at v 0100.2 version uploaded, and have already cleared the cache 4 X back to zero and started again with the Neuron wallet. Farthese I got in the synch was about 400K more than the present location in the synch. Thanks for your help. I look forward to getting this synching issue resolved. MA -- Mary Anne Dorward ***@***.*** On Mon, Oct 18, 2021, at 7:43 PM, kellyshang wrote: > > > > > Hi @freespirit8614 <https://github.com/freespirit8614> , firstly apologize for the inconvinience. > As an POW chain and for the safety to your property's reasons, the CKB node is now bundled in the Neuron and will be launched by default when start Neuron, so Neuron is connect to the bundled CKB node by default but not from a centralized rpc node. Thus the multi-process may stall the computer's performance. > Even so, you can connect to a remote centralized rpc node which you think is safe thus the bundled ckb node won't be launch and may have less impact on your PC's performance. > > > So that we can check the problem more accurately: > > 1. Could you provide your PC's Computer configuration, including how many CPUs & Memory of your PC? > 2. Could you help upload your Debug info zip file from the menu `Help` - `Export Debug Information`? > 3. When it crash, could you please provide the screenshot of the task manager (especially expand the `Neuron` process) as an evidence to us? > > > — > You are receiving this because you were mentioned. > Reply to this email directly, view it on GitHub <#2143 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWC53B4DXKDRT5C3UU3ESQLUHO62NANCNFSM5GELDN3A>. > Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>. > > *Attachments:* * NERVOS DAO PHOTO 1 stuck at 5.134.154.PNG * NEURON WALLET DAO PHOTO 2 Stuck at 053.PNG * Computer Information Photo as requested.PNG * neuron_debug_1634700317032.zip

[kellyshang]

Hi @freespirit8614 , PLZ don't reply to the notifiaction email as the mail was sent by the GitHub platform but not our private email, so we can't receive the files you attached to the mail.

PLZ drag the zip file and paste your photos into the comment input box of this issue.

[freespirit8614]

Here are the documents you requested to follow up on this issue.

neuron_debug_1634700317032.zip

General Computer Information Photo as requested
(https://user-images.githubusercontent.com/92659079/138028756-e1e9530f-664b-4937-a954-1518af1f40b0.PNG)

NERVOS WALLET DAO PHOTO 1 stuck at 5 134 154
](https://user-images.githubusercontent.com/92659079/138028762-6c3d99b3-b07a-4b70-aea5-064e35239d2b.PNG)

NEURON WALLET DAO PHOTO 2 Stuck at 5 134 053
](https://user-images.githubusercontent.com/92659079/138028873-510ec568-bc13-4b0b-b928-786b872e8182.PNG)

Crash REPORT. Note this was one of MANY DIFFERENT unexpected shut down of my computer during the now ten days of trying to synch from v 0.035.0 to v 0.100.0, 0.100.1 and 0.100.2. Currently I am at v 0.100.2

[freespirit8614]

Crash repor
WINDOWS UNEXPECTED SHUT DOWN ERROR MESSAGE.docx
t

[kellyshang]

Hi @freespirit8614, Great thanks for your detailed log files & screenshots for us.

It seems your CKB node data has been broken that may caused by the crash of your PC's BlueScreen which happend on 10/10/2021, though we are not sure how the BlueScreen was happened for now.

So the broken CKB node data ( %AppData%\Neuron\chains\mainnet\data folder) on your computer need to be deleted mannually and then restart to re-sync...

P.S. To speed up the sync process, I provided a full CKB node data which has been synced to block height of 5662203 ( can refer to https://talk.nervos.org/t/ckb-v0-100-0-updated-to-block-5662203-speed-up-your-ckb-node-neuron-wallet-syncing-with-compressed-block-data/6233 ), you can download the data zip file and uncompress it to your CKB node data folder.

[freespirit8614]

hi KellyShang,

Thank you for looking into this.

Before I screw anything up further let me just confirm:

So when I type in %AppData%\Neuron\chains\mainnet\data as advised I see the following. See screenshot.

So do I simplu delete EVERYTHING in that folder or just PART of it?

2. Next when I use your install full CKB node data, synched to block height 5662203, How EXACTLY do I do that? I am not experienced in these matters and a step 1,2,3,4 would be most helpful so I get it crorectly installed.

I will wait to hear from you before I go charging into deleting or adding anything so I don't make a royal mess off it! Lol.

Thanks for your help. Much appreciated.

Thanks.

[kellyshang]

step 1. delete the whole data folder ;
step 2. download the CKB node data zip file from the shared link;
step 3. uncompress the zip file to the %AppData%\Neuron\chains\mainnet folder, then there will be a new data folder under the mainnet folder;
step 4. restart Neuron.

[freespirit8614]

Thank you Kelly Shang. I am downloading now and it looks like it will take some time in the zipping of the file.
However once downloaded, I will follow your directions exactly as written in your message above.
I will also respond again when all is completed or if I have any further issues we can solve together.
Your help is greatly appreciated. Thanks.

[freespirit8614]

Well I downloaded the zip file, unzipped it and saved the files. I then asked it to replace and save.
I opened the wallet again and wallet opened BUT started NOT at your block height of 5,662,203 but reverted back to where it stuck before at 5,134,054 block height.
I have attached screenshots of both the download process unzipping the RAR file and also where it is stuck now.
NOTE
The wallet says it is still synching in green under default node,
Screen also says it is Block Synched 100%. 5,134,054/5/134,054, but the blocks are stuck at 5,134,054 and not increasing.

However, they are no longer going back and forth between 5,134,053 and 5,134,054 so that is some progress I suppose?

Well it is not progressing at all now, after waiting a half an hour longer, even though wallet still says synching it appears to be frozen.

And also, none of my Nervos DAO staking rewards show up at all, where as before in my previous screenshots I sent you, the DAO Wallet staking rewards were stuck not fully loaded at 700 something.

Did I do something incorrectly?
What do you suggest I do now?
Thanks.

[kellyshang]

Have a try to single-clear cache(do not check the fully rebuild for now) and see if it works:

[freespirit8614]

PK did the clear cache but not check fully rebuild.

Nothing changed.

Should I give it more time or restart wallet again?

[freespirit8614]

OK I decided to go ahead and restart the wallet.

Here is what I see on my end.

No change.

What next?

And thanks.

[freespirit8614]

I will give this another 30-60 minutes t synch before giving up for tonight.

And will wait to hear from you as to what to try next.

Not giving up! Lol.