"No files" display on Files tab w/ faulty federation shares or External Storage #45190
Description
⚠️ This issue respects the following points: ⚠️
- This is a bug, not a question or a configuration/webserver/proxy issue.
- This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
- Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- I agree to follow Nextcloud's Code of Conduct.
Bug description
A federation share (displayed as a top level folder) went down. On NC 27.1.9, I noticed nothing. After upgrading to 28.0.5, my files were not displayed with a message like "No files" in the NC files tab.
Steps to reproduce
- A federation share (displayed as a top level folder) goes down.
- Click on Files tab.
- No files/folders showing. (And the "+ New" button is greyed with the following message: "You don’t have permission to upload or create files here".)
Expected behavior
Files showing. Maybe a message/pop-up to inform the user that the federation share is unavailable?
Installation method
Community Manual installation with Archive
Nextcloud Server version
28
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.2
Web server
Apache (supported)
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
Upgraded to a MAJOR version (ex. 22 to 23)
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
- Default user-backend (database)
- LDAP/ Active Directory
- SSO - SAML
- Other
Configuration report
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nuage.casterlyrock.net"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "28.0.5.1",
"overwrite.cli.url": "https:\/\/nuage.casterlyrock.net",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\APCu",
"installed": true,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"app_install_overwrite": [
"files_clipboard",
"ncdownloader"
],
"has_rebuilt_cache": true,
"maintenance": false,
"theme": "",
"loglevel": 2,
"updater.release.channel": "stable",
"default_phone_region": "FR",
"updater.secret": "***REMOVED SENSITIVE VALUE***"
}
}List of activated Apps
Enabled:
- activity: 2.20.0
- admin_audit: 1.18.0
- bruteforcesettings: 2.8.0
- calendar: 4.7.2
- cloud_federation_api: 1.11.0
- comments: 1.18.0
- contacts: 5.5.3
- dav: 1.29.1
- federatedfilesharing: 1.18.0
- federation: 1.18.0
- files: 2.0.0
- files_pdfviewer: 2.9.0
- files_reminders: 1.1.0
- files_sharing: 1.20.0
- files_trashbin: 1.18.0
- files_versions: 1.21.0
- firstrunwizard: 2.17.0
- logreader: 2.13.0
- lookup_server_connector: 1.16.0
- mail: 3.6.0
- nextcloud_announcements: 1.17.0
- notes: 4.10.0
- notifications: 2.16.0
- oauth2: 1.16.3
- password_policy: 1.18.0
- photos: 2.4.0
- privacy: 1.12.0
- provisioning_api: 1.18.0
- recommendations: 2.0.0
- related_resources: 1.3.0
- serverinfo: 1.18.0
- settings: 1.10.1
- sharebymail: 1.18.0
- snappymail: 2.36.1
- support: 1.11.1
- survey_client: 1.16.0
- suspicious_login: 6.0.0
- systemtags: 1.18.0
- text: 3.9.1
- theming: 2.3.0
- twofactor_backupcodes: 1.17.0
- updatenotification: 1.18.0
- user_status: 1.8.1
- viewer: 2.2.0
- weather_status: 1.8.0
- workflowengine: 2.10.0
Disabled:
- circles: 28.0.0 (installed 28.0.0)
- contactsinteraction: 1.9.0 (installed 1.5.0)
- dashboard: 7.8.0 (installed 6.0.0)
- encryption: 2.16.0
- files_external: 1.20.0
- twofactor_totp: 10.0.0-beta.2
- user_ldap: 1.19.0Nextcloud Signing status
No errors have been found.Nextcloud Logs
Too many logs. I hope this part is relevant:
{"reqId":"Y7nyAP0WnXD9pa2wHivP","level":3,"time":"2024-05-05T21:45:58+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job (class: OCA\\Mail\\BackgroundJob\\QuotaJob, arguments: Array\n(\n [accountId] => 1\n)\n)","userAgent":"--","version":"28.0.5.1","exception":{"Exception":"Horde_Imap_Client_Exception","Message":"Authentication failed.","Code":102,"Trace":[{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":4584,"function":"_responseCode","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":4319,"function":"_getLine","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":4243,"function":"_sendCmdChunk","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":851,"function":"_sendCmd","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":512,"function":"_tryLogin","class":"Horde_Imap_Client_Socket","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/ImapClientRateLimitingDecorator.php","line":73,"function":"_login","class":"Horde_Imap_Client_Socket","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":853,"function":"_login","class":"OCA\\Mail\\IMAP\\ImapClientRateLimitingDecorator","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1404,"function":"login","class":"Horde_Imap_Client_Base","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/FolderMapper.php","line":66,"function":"listMailboxes","class":"Horde_Imap_Client_Base","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Service/MailManager.php","line":598,"function":"getFolders","class":"OCA\\Mail\\IMAP\\FolderMapper","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/BackgroundJob/QuotaJob.php","line":97,"function":"getQuota","class":"OCA\\Mail\\Service\\MailManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OCA\\Mail\\BackgroundJob\\QuotaJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","Line":5048,"message":"Error while running background job (class: OCA\\Mail\\BackgroundJob\\QuotaJob, arguments: Array\n(\n [accountId] => 1\n)\n)","exception":{"details":null,"logged":false,"raw_msg":"Authentication failed."},"CustomMessage":"Error while running background job (class: OCA\\Mail\\BackgroundJob\\QuotaJob, arguments: Array\n(\n [accountId] => 1\n)\n)"}}
{"reqId":"Y7nyAP0WnXD9pa2wHivP","level":3,"time":"2024-05-05T21:45:58+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job (class: OCA\\Mail\\BackgroundJob\\QuotaJob, arguments: Array\n(\n [accountId] => 3\n)\n)","userAgent":"--","version":"28.0.5.1","exception":{"Exception":"Horde_Imap_Client_Exception","Message":"Too many auth attempts","Code":102,"Trace":[{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":853,"function":"_login","class":"OCA\\Mail\\IMAP\\ImapClientRateLimitingDecorator","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1404,"function":"login","class":"Horde_Imap_Client_Base","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/FolderMapper.php","line":66,"function":"listMailboxes","class":"Horde_Imap_Client_Base","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Service/MailManager.php","line":598,"function":"getFolders","class":"OCA\\Mail\\IMAP\\FolderMapper","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/BackgroundJob/QuotaJob.php","line":97,"function":"getQuota","class":"OCA\\Mail\\Service\\MailManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OCA\\Mail\\BackgroundJob\\QuotaJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/mail/lib/IMAP/ImapClientRateLimitingDecorator.php","Line":66,"message":"Error while running background job (class: OCA\\Mail\\BackgroundJob\\QuotaJob, arguments: Array\n(\n [accountId] => 3\n)\n)","exception":{"details":null,"logged":false,"raw_msg":"Too many auth attempts"},"CustomMessage":"Error while running background job (class: OCA\\Mail\\BackgroundJob\\QuotaJob, arguments: Array\n(\n [accountId] => 3\n)\n)"}}
{"reqId":"Y7nyAP0WnXD9pa2wHivP","level":2,"time":"2024-05-05T21:46:00+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"error while discovering ocm provider","userAgent":"--","version":"28.0.5.1","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 52: Empty reply from server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://wyqu84.a4.swdrive.fr/ocm-provider/","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":137,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php","line":161,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":63,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":331,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":168,"function":"transfer","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":187,"function":"requestAsync","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Http/Client/Client.php","line":230,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/nextcloud/lib/private/OCM/OCMDiscoveryService.php","line":86,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/nextcloud/apps/files_sharing/lib/External/Storage.php","line":87,"function":"discover","class":"OC\\OCM\\OCMDiscoveryService","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Mount/MountPoint.php","line":168,"function":"__construct","class":"OCA\\Files_Sharing\\External\\Storage","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Mount/MountPoint.php","line":193,"function":"createStorage","class":"OC\\Files\\Mount\\MountPoint","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Files/Mount/MountPoint.php","line":294,"function":"getStorage","class":"OC\\Files\\Mount\\MountPoint","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Config/UserMountCache.php","line":83,"function":"getStorageRootId","class":"OC\\Files\\Mount\\MountPoint","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SetupManager.php","line":297,"function":"registerMounts","class":"OC\\Files\\Config\\UserMountCache","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SetupManager.php","line":221,"function":"afterUserFullySetup","class":"OC\\Files\\SetupManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SetupManager.php","line":392,"function":"setupForUser","class":"OC\\Files\\SetupManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Mount/Manager.php","line":97,"function":"setupForPath","class":"OC\\Files\\SetupManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1372,"function":"find","class":"OC\\Files\\Mount\\Manager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/Root.php","line":203,"function":"getFileInfo","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyUserFolder.php","line":47,"function":"get","class":"OC\\Files\\Node\\Root","type":"->"},{"function":"OC\\Files\\Node\\{closure}","class":"OC\\Files\\Node\\LazyUserFolder","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":70,"function":"call_user_func"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":84,"function":"getRealFolder","class":"OC\\Files\\Node\\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":442,"function":"__call","class":"OC\\Files\\Node\\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/core/BackgroundJobs/GenerateMetadataJob.php","line":97,"function":"getDirectoryListing","class":"OC\\Files\\Node\\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/core/BackgroundJobs/GenerateMetadataJob.php","line":88,"function":"scanFolder","class":"OC\\Core\\BackgroundJobs\\GenerateMetadataJob","type":"->"},{"file":"/var/www/nextcloud/core/BackgroundJobs/GenerateMetadataJob.php","line":74,"function":"scanFilesForUser","class":"OC\\Core\\BackgroundJobs\\GenerateMetadataJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OC\\Core\\BackgroundJobs\\GenerateMetadataJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"error while discovering ocm provider","exception":{},"remote":"https://wyqu84.a4.swdrive.fr","CustomMessage":"error while discovering ocm provider"}}
Additional info
No response