[Bug]: Admin cannot change account email from settings > users

[MrRinkana]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

When managing accounts as a admin from the "accounts" page (instance.tld/settings/users) changing the email-address does not work: email is not updated. Not just UI bug, reloading page does not help and if the accounts email-address is listed in cli (occ user:settings) the old is reported.

Not the same as #51625 since different page and:

Users changing their own emails from the profile page works as expected, same with occ user:settings user settings email "new.email@address"

We are running the AIO.

Steps to reproduce

1. Open the "accounts" page (/settings/users/)
2. On an account that is to be changed, change the email-address and click on the ✓check-mark to save changes

Expected behavior

If needed, the "confirm with password" dialog opens (it never does if trying to change email, but does with other changes) then the email-address is updated.

Nextcloud Server version

31.0.7

Operating system

Other

PHP engine version

PHP 8.3

Web server

Apache (supported)

Database engine version

PostgreSQL

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 31 to 32)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "one-click-instance": true,
        "one-click-instance.user-limit": 100,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "check_data_directory_permissions": false,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "password": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "overwritehost": "cloud.lth-koren.se",
        "overwriteprotocol": "https",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "cloud.lth-koren.se"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "31.0.7.1",
        "overwrite.cli.url": "https:\/\/cloud.lth-koren.se\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "loglevel": 1,
        "log_type": "file",
        "logfile": "\/var\/www\/html\/data\/nextcloud.log",
        "log_rotate_size": 10485760,
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "preview_max_x": 2048,
        "preview_max_y": 2048,
        "jpeg_quality": 60,
        "enabledPreviewProviders": {
            "1": "OC\\Preview\\Image",
            "2": "OC\\Preview\\MarkDown",
            "3": "OC\\Preview\\MP3",
            "4": "OC\\Preview\\TXT",
            "5": "OC\\Preview\\OpenDocument",
            "6": "OC\\Preview\\Movie",
            "7": "OC\\Preview\\Krita",
            "0": "OC\\Preview\\Imaginary",
            "23": "OC\\Preview\\ImaginaryPDF"
        },
        "enable_previews": true,
        "upgrade.disable-web": true,
        "mail_smtpmode": "smtp",
        "trashbin_retention_obligation": "auto, 30",
        "versions_retention_obligation": "auto, 30",
        "activity_expire_days": 30,
        "simpleSignUpLink.shown": false,
        "share_folder": "\/Shared",
        "one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
        "upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
        "updatedirectory": "\/nc-updater",
        "maintenance_window_start": 100,
        "allow_local_remote_servers": true,
        "davstorage.request_timeout": 3600,
        "documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
        "htaccess.RewriteBase": "\/",
        "dbpersistent": false,
        "auth.bruteforce.protection.enabled": true,
        "ratelimit.protection.enabled": true,
        "files_external_allow_create_new_local": false,
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
        "preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
        "onlyoffice": {
            "jwt_secret": "***REMOVED SENSITIVE VALUE***",
            "jwt_header": "AuthorizationJwt"
        },
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_sendmailmode": "smtp",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "25",
        "default_phone_region": "SE",
        "default_locale": "sv_SE",
        "skeletondirectory": "",
        "templatedirectory": "",
        "default_language": "sv",
        "profile.enabled": false,
        "updatechecker": false,
        "DOMAIN": "cloud.lth-koren.se"
    }
}

List of activated Apps

Enabled:
  - admin_audit: 1.21.0
  - bruteforcesettings: 4.0.0
  - cloud_federation_api: 1.14.0
  - dav: 1.33.0
  - federatedfilesharing: 1.21.0
  - files: 2.3.1
  - files_downloadlimit: 4.0.0
  - files_reminders: 1.4.0
  - files_sharing: 1.23.1
  - files_trashbin: 1.21.0
  - files_versions: 1.24.0
  - group_everyone: 0.1.17
  - groupfolders: 19.1.3
  - logreader: 4.0.0
  - lookup_server_connector: 1.19.0
  - nextcloud-aio: 0.8.0
  - notifications: 4.0.0
  - notify_push: 1.1.1
  - oauth2: 1.19.1
  - onlyoffice: 9.10.0
  - password_policy: 3.0.0
  - profile: 1.0.0
  - provisioning_api: 1.21.0
  - recommendations: 4.0.0
  - serverinfo: 3.0.0
  - settings: 1.14.0
  - sharebymail: 1.21.0
  - support: 3.0.0
  - systemtags: 1.21.1
  - text: 5.0.0
  - theming: 2.6.1
  - theming_customcss: 1.18.0
  - twofactor_backupcodes: 1.20.0
  - twofactor_totp: 13.0.0-dev.0
  - updatenotification: 1.21.0
  - viewer: 4.0.0
  - workflowengine: 2.13.0
Disabled:
  - activity: 4.0.0 (installed 3.0.0)
  - app_api: 5.0.2 (installed 4.0.6)
  - calendar: 5.3.8 (installed 5.3.8)
  - circles: 31.0.0 (installed 30.0.0)
  - comments: 1.21.0 (installed 1.20.1)
  - contactsinteraction: 1.12.0 (installed 1.11.0)
  - dashboard: 7.11.0 (installed 7.10.0)
  - encryption: 2.19.0
  - federation: 1.21.0 (installed 1.20.0)
  - files_external: 1.23.0 (installed 1.22.0)
  - files_pdfviewer: 4.0.0 (installed 3.0.0)
  - firstrunwizard: 4.0.0 (installed 3.0.0)
  - nextcloud_announcements: 3.0.0 (installed 2.0.0)
  - photos: 4.0.0 (installed 3.0.2)
  - privacy: 3.0.0 (installed 2.0.0)
  - related_resources: 2.0.0 (installed 1.5.0)
  - survey_client: 3.0.0 (installed 2.0.0)
  - suspicious_login: 9.0.1
  - twofactor_nextcloud_notification: 5.0.0
  - user_ldap: 1.22.0
  - user_status: 1.11.0 (installed 1.10.0)
  - weather_status: 1.11.0 (installed 1.10.0)
  - webhook_listeners: 1.2.0 (installed 1.1.0-dev)

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

No logs are produced during issue with default AIO loglevel

Additional info

Running Nextcloud AIO (v11.5.0).

OS is not specified cause it's docker

I have tried with

• active accounts that have logged in
• active account that haven't logged in the first time yet (no password set)
• inactivated accounts

And none work

Browser is Firefox with default settings and ublock if it matters (have not tried others)

[susnux]

Have you tried to press the arrow button directly next to the input field?

[MrRinkana]

My bad, the arrow was hidden by password manager icon 😅

With only password and email field having that arrow and both being covered by the password manager icon (it wants to fill those) i didint expect there to be an arrow, escpecially since the checkbox feels like the step where changes are applied (but i have not discovered only stops the edit "mode").

I did however press enter after inputting the change, which I would say one expects applies the change

Sorry for the noise!

[joshtrichards]

Yeah there are some related design discussions. See

#53822
#53862

[bitmage]

This is a really obscure and non-obvious way for the interface to function.