Disk usage shown as 0% while GB's are stored on Nextcloud

[kees-closed]

Steps to reproduce

1. I upgraded from Nextcloud 11 to 12.1, not sure what really triggered it...

Expected behaviour

I have about 10 GB in my Nextcloud, but it displays the usage with 0%. The Nextcloud client however does show folder sizes in the GB's. But the 'in use' graph also displays 0% usage.

Actual behaviour

What I expect is to have the same disk usage displayed. I already did a "files:scan", but didn't made any difference.

Server configuration

Operating system: Raspbian 8

Web server: Apache 2

Database: MariaDB

PHP version: 5.6

Nextcloud version: 12.1

Updated from an older Nextcloud/ownCloud or fresh install: 11

Where did you install Nextcloud from: Manually, downloaded from the official source.

No errors have been found.

List of activated apps:

App list

Enabled:
  - activity: 2.5.2
  - audioplayer: 2.0.2
  - bruteforcesettings: 1.0.2
  - calendar: 1.5.3
  - comments: 1.2.0
  - contacts: 1.5.3
  - dav: 1.3.0
  - federatedfilesharing: 1.2.0
  - federation: 1.2.0
  - files: 1.7.2
  - files_pdfviewer: 1.1.1
  - files_sharing: 1.4.0
  - files_texteditor: 2.4.1
  - files_trashbin: 1.2.0
  - files_versions: 1.5.0
  - files_videoplayer: 1.1.0
  - firstrunwizard: 2.1
  - gallery: 17.0.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.0.0
  - news: 11.0.5
  - nextcloud_announcements: 1.1
  - notes: 2.3.1
  - notifications: 2.0.0
  - oauth2: true
  - password_policy: 1.2.2
  - provisioning_api: 1.2.0
  - radio: 0.5.0
  - rainloop: 5.0.0
  - serverinfo: 1.2.0
  - sharebymail: 1.2.0
  - socialsharing_email: 1.0.1
  - survey_client: 1.0.0
  - systemtags: 1.2.0
  - tasks: 0.9.5
  - theming: 1.3.0
  - twofactor_backupcodes: 1.1.1
  - twofactor_totp: 1.3.0
  - twofactor_u2f: 1.3.2
  - updatenotification: 1.2.0
  - weather: 1.5.0
  - workflowengine: 1.2.0
Disabled:
  - admin_audit
  - encryption
  - files_external
  - files_reader
  - user_external
  - user_ldap

Nextcloud configuration:

Config report

{
    "system": {
        "instanceid": "",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            ""
        ],
        "datadirectory": "",
        "overwrite.cli.url": "",
        "dbtype": "mysql",
        "version": "12.0.1.5",
        "dbname": "nextcloud",
        "dbhost": "localhost",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "UTC",
        "installed": true,
        "enable_previews": "false",
        "htaccess.RewriteBase": "\/",
        "filelocking.enabled": "true",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "\/tmp\/redis.sock",
            "port": 0,
            "timeout": 0
        },
        "maintenance": false,
        "theme": "",
        "loglevel": 2,
        "updater.release.channel": "stable",
        "mail_smtpmode": "php",
        "updater.secret": "***REMOVED SENSITIVE VALUE***",
        "mysql.utf8mb4": true
    }
}

Are you using external storage, if yes which one: local

Are you using encryption: no

Are you using an external user-backend, if yes which one: No

Client configuration

Browser: Chrome

Operating system: Fedora 26

[MorrisJobke]

How does the web UI files app screen look like? Is there the storage properly shown in the summary column at the very bottom? Do you use external storages?

[kees-closed]

This might be related #5031
I use locally mounted storage. I also noticed that the quota should be 150 GB (set in the admin panel). So I guess the 139 GB is just the 150 GB minus the data that's stored in Nextcloud. The disk does have enough space left to serve the 150 GB quota.

[MorrisJobke]

In the last screenshot: could you make the window wider, then in the same row as "4 folders" the sum of all folders is shown.

cc @icewind1991

[kees-closed]

The screenshot below does indeed give some indication of file sizes, but it's incomplete. The sizes in Linux are:

11G     .
372M    ./asdf
1.1G    ./asdf
9.3G    ./asdf
4.0K    ./asdf

[kees-closed]

#5031 might be the same problem, I just opened a folder in the web UI, it says 'pending'.

[MorrisJobke]

Need to wait for @icewind1991's feedback.

[azlux]

I have no pending size, but I have the same effect since I've upgrade from 12.0 to 12.1

[kees-closed]

Just upgraded to Nextcloud 12.0.2. Still the same problems.

[1manprojects]

Issue #5031. Fix is said to be merged in Nextcloud 12.0.3 and will be included in Nextcloud 13. The problem comes from a wrong cast to integer that causes problems on 32-bit systems. See #5925 for the changes necessary to fix this.

[alexhass]

As noted this is also an issue with 64bit.

[kees-closed]

Upgrading to 12.0.3 fixed it for me, thanks! I hope this fixed it for everyone. If not, please reopen this issue.