Notification Sounds not being played for talk messages

[BelgarathS]

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Steps to reproduce

1. have a talk instance running (app or website doens't matter)
2. minimize the window or unfocus it, or keep it on a different monitor
3. do nothing for 5 minutes
4. Send a message from another account

Expected behaviour

That should play the notification sound

Actual behaviour

Nothing happens

Talk app

Talk app version: (see apps administration page: /index.php/settings/apps)

Diagnosis report

Nextcloud Talk Desktop
Version	v2.0.2
Built-in Talk version	v22.0.0
Release channel	stable
Operating system	Linux 6.8.0-84-generic (#84-Ubuntu SMP PREEMPT_DYNAMIC Fri Sep 5 22:36:38 UTC 2025)
Executable Path	/app/lib/com.nextcloud.talk/Nextcloud Talk
Using Wayland	❌ no
Connected to	-
Nextcloud version	31.0.9
Nextcloud Talk version	21.1.5
notifications app enabled	✅ yes
notify_push app enabled	✅ yes

Application config

{
  "launchAtStartup": false,
  "theme": "default",
  "systemTitleBar": true,
  "monochromeTrayIcon": true,
  "zoomFactor": 1.1,
  "playSoundChat": "always",
  "playSoundCall": "always",
  "enableCallbox": "always",
  "secondarySpeaker": true,
  "secondarySpeakerDevice": "04a5c2049ad61f12329ba8f2f387c521ef8cc608b0148befac78f56ecf02c459",
  "trustedFingerprints": [
    "sha256/MdCBdhGIofFSz6rkevuWjfpYrslLDkRlJYHfHuy6ZCw="
  ]
}

Custom Signaling server configured: yes/no and version (see Talk administration settings: /index.php/settings/admin/talk#signaling_server)

Custom TURN server configured: yes/no (see Talk administration settings: /index.php/settings/admin/talk#turn_server)
yes

Custom STUN server configured: yes/no (see Talk administration settings: /index.php/settings/admin/talk#stun_server)
yes

Browser

Microphone available: yes/no
yes

Camera available: yes/no
yes

Operating system: Windows/Ubuntu/Mac/...
Linux

Browser name: Firefox/Chrome/Safari/...
Chrome

Browser version: 124/125/...
Version 140.0.7339.207 (Official Build) (64-bit) - same beahviour on Talk app

Browser log

Details

``` Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ... ```

Server configuration

Operating system: Ubuntu/RedHat/...
Debian
Web server: Apache/Nginx
Ngingx
Database: MySQL/Maria/SQLite/PostgreSQL

PHP version: 8.1/8.2/8.3

Nextcloud Version: (see administration page)

List of activated apps:

Details

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your server installation folder

Nextcloud configuration:

Details

{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"timeout": 0
},
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nextcloud.local",
"localhost",
"192.168.231.3",
"nc.webangel.ie"
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"overwriteprotocol": "https",
"forwarded_for_headers": [
"HTTP_X_FORWARDED_FOR"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.9.1",
"overwrite.cli.url": "https:\/\/nc.webangel.ie",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"default_phone_region": "IE",
"maintenance_window_start": 2,
"allow_local_remote_servers": true,
"curl_verify_peer": false,
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"forbidden_filename_characters": [
"\\",
"\/"
],
"forbidden_filename_extensions": [
".filepart",
".part"
],
"mail_smtpmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_smtpport": "587",
"mail_smtpauth": true,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"defaultapp": "spreed,dashboard",
"avatar_fetch_gravatar": true,
"filesystem_check_changes": 0,
"dbpersistent": true,
"enableprofiling": true,
"memories.db.triggers.fcu": true,
"memories.exiftool": "\/var\/www\/nextcloud\/apps\/memories\/bin-ext\/exiftool-amd64-glibc",
"memories.vod.path": "\/var\/www\/nextcloud\/apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"enabledPreviewProviders": [
"OC\\Preview\\Movie",
"OC\\Preview\\Image",
"OC\\Preview\\HEIC",
"OC\\Preview\\TIFF"
],
"preview_max_x": 8192,
"preview_max_y": 8192,
"memories.gis_type": 1,
"theme": "",
"loglevel": 2,
"app_install_overwrite": [],
"has_internet_connection": true
}
}```
</details>

### Server log (data/nextcloud.log)
<details>

Insert your server log here

</details>

[Antreesy]

Hi!
I see a report from a Desktop client. Could you try to reproduce the same steps on webpage version of Talk, so we can narrow down the issue?

[ShGKme]

Nothing happens

Do you see the message received?

[BelgarathS]

I get the messages ok but at no point the sound is played.

[BelgarathS]

is there any way to see if message should be played or why the notificion is not player? It happens for all users on multiple platforms.

[Antreesy]

• Check notification settings for a conversation you expect to get messages in (default are mentions, these are do not notify you)
• Check that you are currently not in this conversation, when receiving messages (active ones do not notify you)
• From the obvious things - sound is enabled, notification permissions are granted to the tab, other notifications do work (e.g. someone calling or inviting you to a new conversation)

[BelgarathS]

The only sounds I get (notification-wise) are a ringing sound when making an outbound call, which would suggest the sound is ok
I may be in conversation with another person, but not with the one sending the new message.

Conversation-specific settings for notification are attached

[BelgarathS]

i think i cosed it by misatek

[Antreesy]

In that case browser/client should generate a native notification to show above all windows. Is this happening?

[BelgarathS]

No, I don't get any notifications from either client nor browser (nor mobile app on my phone)
But got the unread message badges:

Inn the apps just not on the notifications:

[BelgarathS]

Is there any debug mode I can use to see why it not working, or even if you can point me to relevant portion of the code i might play with it to try to see what the issue is.

[Antreesy]

In Talk Desktop > About:

• Click 5 times to enter debug mode:

• In new menu, execute any of the options:

That should show native OS notification and sound (maybe with some server delay). If not - perhaps that needs some Linux tinkering