version 1.41 "Beim abrufen der Versanddienste ist ein Problem aufgetreten"

[oremountains]

i have a problem i see the message :

"There was a problem retrieving the shipping services"

I also deleted the plugin and reinstalled it, entering the API key.

in the log :

2025-04-16 08:36:43 Error AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined method Doctrine\DBAL\Connection::fetchAllAssociative() in /var/www/vhosts/mydomain.com/httpdocs/custom/plugins/Packlink/Services/BusinessLogic/WarehouseCountryService.php:29\nStack trace:\n#0 /var/www/vhosts/mydomain.com/httpdocs/custom/plugins/Packlink/BusinessLogic/Tasks/UpdateShippingServicesTask.php(119): Packlink\Services\BusinessLogic\WarehouseCountryService->getSupportedCountries()\n#1 /var/www/vhosts/mydomain.com/httpdocs/custom/plugins/Packlink/BusinessLogic/Tasks/UpdateShippingServicesTask.php(83): Packlink\BusinessLogic\Tasks\UpdateShippingServicesTask->getRemoteServices()\n#2 /var/www/vhosts/mydomain.com/httpdocs/custom/plugins/Packlink/Infrastructure/TaskExecution/QueueService.php(120): Packlink\BusinessLogic\Tasks\UpdateShippingServicesTask->execute()\n#3 /var/www/vhosts/mydomain.com/httpdocs/custom/plugins/Packlink/Infrastructure/TaskExecution/QueueItemStarter.php(128...\n'

[logeecom]

Hi @oremountains

Thanks for reaching out to us.

Please note that, according to the provided logs, the issue seems to be related to using DBAL 2, while DBAL 3 is needed.

If you are still experiencing the issue, feel free to contact us at any time.

Best regards

[oremountains]

The problem is I had DBAL 2.13 and tried to install DBAL 3, but only version 3.1 is available. After that, Shopware stopped working. Shopware 5 → PHP ≤ 8.2, only DBAL 2.13.

Shopware 5 internally uses DBAL 2.x methods, such as fetchAll().

DBAL 3 has removed this method or replaced it with fetchAllAssociative(), fetchAllNumeric(), or fetchAllKeyValue().

Which version of the plugin works with DBAL 2.13?

Regards