Skip to content

Additional Helpshift Analytics Events #4752

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
maxme merged 2 commits into from
Nov 9, 2016
Merged

Additional Helpshift Analytics Events #4752

Show file tree
Hide file tree
Changes from all commits
Commits
Show all changes
2 commits
Select commit Hold shift + click to select a range
390c3cc
Adds additional Analytics events for Helpshift
oguzkocer Nov 8, 2016
44faa65
Implements additional Helpshift Analytics events
oguzkocer Nov 8, 2016
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
22 changes: 19 additions & 3 deletions WordPress/src/main/java/org/wordpress/android/util/HelpshiftHelper.java
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -109,12 +109,28 @@ public void sessionEnded() {
}

@Override
public void newConversationStarted(String s) {
public void newConversationStarted(String newMessage) {
}

@Override
public void userRepliedToConversation(String s) {
AnalyticsTracker.track(Stat.SUPPORT_SENT_REPLY_TO_SUPPORT_MESSAGE);
public void userRepliedToConversation(String newMessage) {
switch (newMessage) {
case Support.UserAcceptedTheSolution:
AnalyticsTracker.track(Stat.SUPPORT_USER_ACCEPTED_THE_SOLUTION);
break;
case Support.UserRejectedTheSolution:
AnalyticsTracker.track(Stat.SUPPORT_USER_REJECTED_THE_SOLUTION);
break;
case Support.UserSentScreenShot:
AnalyticsTracker.track(Stat.SUPPORT_USER_SENT_SCREENSHOT);
break;
case Support.UserReviewedTheApp:
AnalyticsTracker.track(Stat.SUPPORT_USER_REVIEWED_THE_APP);
break;
default:
AnalyticsTracker.track(Stat.SUPPORT_USER_REPLIED_TO_HELPSHIFT);
break;
}
}

@Override
Expand Down
6 changes: 5 additions & 1 deletion ...cs/WordPressAnalytics/src/main/java/org/wordpress/android/analytics/AnalyticsTracker.java
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -137,7 +137,11 @@ public enum Stat {
PUSH_NOTIFICATION_RECEIVED,
PUSH_NOTIFICATION_TAPPED, // Same of opened
SUPPORT_OPENED_HELPSHIFT_SCREEN,
SUPPORT_SENT_REPLY_TO_SUPPORT_MESSAGE,
SUPPORT_USER_ACCEPTED_THE_SOLUTION,
SUPPORT_USER_REJECTED_THE_SOLUTION,
SUPPORT_USER_SENT_SCREENSHOT,
SUPPORT_USER_REVIEWED_THE_APP,
SUPPORT_USER_REPLIED_TO_HELPSHIFT,
LOGIN_MAGIC_LINK_EXITED,
LOGIN_MAGIC_LINK_FAILED,
LOGIN_MAGIC_LINK_OPENED,
Expand Down
26 changes: 23 additions & 3 deletions ...ressAnalytics/src/main/java/org/wordpress/android/analytics/AnalyticsTrackerMixpanel.java
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -823,10 +823,30 @@ private AnalyticsTrackerMixpanelInstructionsForStat instructionsForStat(
mixpanelInstructionsForEventName("Support - Opened Helpshift Screen");
instructions.addSuperPropertyToFlag("opened_helpshift_screen");
break;
case SUPPORT_SENT_REPLY_TO_SUPPORT_MESSAGE:
case SUPPORT_USER_ACCEPTED_THE_SOLUTION:
instructions = AnalyticsTrackerMixpanelInstructionsForStat.
mixpanelInstructionsForEventName("Support - Replied to Helpshift");
instructions.addSuperPropertyToFlag("support_replied_to_helpshift");
mixpanelInstructionsForEventName("Support - User Accepted the Solution");
instructions.addSuperPropertyToFlag("support_user_accepted_the_solution");
break;
case SUPPORT_USER_REJECTED_THE_SOLUTION:
instructions = AnalyticsTrackerMixpanelInstructionsForStat.
mixpanelInstructionsForEventName("Support - User Rejected the Solution");
instructions.addSuperPropertyToFlag("support_user_rejected_the_solution");
break;
case SUPPORT_USER_SENT_SCREENSHOT:
instructions = AnalyticsTrackerMixpanelInstructionsForStat.
mixpanelInstructionsForEventName("Support - User Sent a Screenshot");
instructions.addSuperPropertyToFlag("support_user_sent_screenshot");
break;
case SUPPORT_USER_REVIEWED_THE_APP:
instructions = AnalyticsTrackerMixpanelInstructionsForStat.
mixpanelInstructionsForEventName("Support - User Reviewed the App");
instructions.addSuperPropertyToFlag("support_user_reviewed_the_app");
break;
case SUPPORT_USER_REPLIED_TO_HELPSHIFT:
instructions = AnalyticsTrackerMixpanelInstructionsForStat.
mixpanelInstructionsForEventName("Support - User Replied to Helpshift");
instructions.addSuperPropertyToFlag("support_user_replied_to_helpshift");
break;
case LOGIN_MAGIC_LINK_EXITED:
instructions = AnalyticsTrackerMixpanelInstructionsForStat.
Expand Down
12 changes: 10 additions & 2 deletions ...dPressAnalytics/src/main/java/org/wordpress/android/analytics/AnalyticsTrackerNosara.java
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -456,8 +456,16 @@ public static String getEventNameForStat(AnalyticsTracker.Stat stat) {
return "push_notification_alert_tapped";
case SUPPORT_OPENED_HELPSHIFT_SCREEN:
return "support_helpshift_screen_opened";
case SUPPORT_SENT_REPLY_TO_SUPPORT_MESSAGE:
return "support_reply_to_support_message_sent";
case SUPPORT_USER_ACCEPTED_THE_SOLUTION:
return "support_user_accepted_the_solution";
case SUPPORT_USER_REJECTED_THE_SOLUTION:
return "support_user_rejected_the_solution";
case SUPPORT_USER_SENT_SCREENSHOT:
return "support_user_sent_screenshot";
case SUPPORT_USER_REVIEWED_THE_APP:
return "support_user_reviewed_the_app";
case SUPPORT_USER_REPLIED_TO_HELPSHIFT:
return "support_user_replied_to_helpshift";
case LOGIN_MAGIC_LINK_EXITED:
return "login_magic_link_exited";
case LOGIN_MAGIC_LINK_FAILED:
Expand Down