Ringtones disappear from sounds and tones

[jv2007]

Actual behavior

Ringtones disapper from under sounds and tones as soon as an autoupload completes successfully from the nextcloud app. The sounds come back if the phone is re started, and they disapper again after any auto upload. This causes phone not to ring at all because there are no sounds/tones available under the sounds options

Expected behaviour

• The sounds should not disappear after every automatic upload to the server.

Steps to reproduce

1. Turn on auto upload for camera photos
2. Click a photo, and wait for auto upload to complete
3. Check under sounds and tones, you should see none.

Environment data

Android version: 10

Device model: Oneplus GM1901

Stock or customized system: Oxygen OS 10.0.1.GM57AA

Nextcloud app version: 3.9.2

Nextcloud server version: 17

Logs

Web server error log

Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Insert your Nextcloud log here

NOTE: Be super sure to remove sensitive data like passwords, note that everybody can look here! You can use the Issue Template application to prefill some of the required information: https://apps.nextcloud.com/apps/issuetemplate

[GarciST]

Verified. I can reproduce the same behaviour in my OnePlus 7t with 10.0.7.HD65BA Oxygen OS version.

Ringtones and notification tones are missing when Next loud app syncs.

Quick fix to recover ringtones and notification tones: reboot system (but it is not a valid solution)

[AndyScherzinger]

Cc @tobiasKaminsky since I think this is a false conclusion. We as an app don't touch anything near your ringtones so I'd rather think you hit an OxygenOS bug we can do nothing about.

What do you think @tobiasKaminsky?

[stale]

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[jv2007]

The issue still persists, the ringtones disappear everytime there is an automatic upload from nextcloud app Regards, Jivesh Vashist

…

________________________________ From: stale[bot] <notifications@github.com> Sent: Thursday, February 6, 2020 4:17:23 PM To: nextcloud/android <android@noreply.github.com> Cc: jv2007 <jivesh.vashist@hotmail.com>; Author <author@noreply.github.com> Subject: Re: [nextcloud/android] Ringtones disappear from sounds and tones (#5039) This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you! — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<#5039?email_source=notifications&email_token=AOCV3USU7C3F4DFISRAISS3RBSD7HA5CNFSM4J5UHWT2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOELA7YAA#issuecomment-583138304>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AOCV3UXPZJW32ZLW2F3B2TLRBSD7HANCNFSM4J5UHWTQ>.

[stale]

This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[jv2007]

Any questions or updates? Regards, Jivesh Vashist

…

________________________________ From: stale[bot] <notifications@github.com> Sent: Thursday, March 5, 2020 5:21:25 PM To: nextcloud/android <android@noreply.github.com> Cc: jv2007 <jivesh.vashist@hotmail.com>; Author <author@noreply.github.com> Subject: Re: [nextcloud/android] Ringtones disappear from sounds and tones (#5039) This request did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you! — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub<#5039?email_source=notifications&email_token=AOCV3UTCEKEMDFLTJOSQ3PDRGAXXLA5CNFSM4J5UHWT2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEN7IRAI#issuecomment-595495041>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AOCV3UQY23KQK2YVAGJ6C43RGAXXLANCNFSM4J5UHWTQ>.

[luckyrat]

I appreciate it's tough to identify whether it's OxygenOS, Android 10 or NextCloud that needs changing but I can confirm that it's been happening on my device since last month's update to Android 10 (previously Android 9).

I've had to disable photo uploads which is obviously a large part of what makes the NextCloud app useful so it would be good to at least identify what the cause of the problem is so we can supply relevant information/logs to the right people.

I've got hundreds of apps installed and this very specific behaviour of the NextCloud app is the only thing that triggers the problem so even if it's an OxygenOS bug, I hope that someone familiar with the relevant NextCloud code could hypothesise what might be going on.

I've only been able to reproduce the problem with InstantUploads. The Notes sync app and automatic contacts backup work fine.

Android version: 10 (SDK 29)
Device model: Oneplus A6003
Stock or customized system: Oxygen OS 10.3.1
Nextcloud app version: 3.10.1
Nextcloud server version: 17.0.3

[AndyScherzinger]

Looping in @tobiasKaminsky @ezaquarii @ArisuOngaku since you folks might have an idea if/why such a behavior might get triggered. 🤞

[ezaquarii]

This is super weird. Is it happening only on OnePlus devices?

[ashpieboop]

It might be related to scoped storage (pure guess); someone who can reproduce the issue please send a log file (stripped out of sensitive data).