Part of epic #1017, dependent on #1785, #1791, #1780, #1781, #1782, and #1783
AS a volunteer,
I WANT to receive an SMS notification reminding me to reach out to case_contact_types I have been previously unsuccessful in reaching,
SO THAT I remember to follow up with these important members of my casa_case's team or with my casa_case.
How it works now
Volunteers do not currently receive this reminder. They have to remember to follow up with unsuccessful contact attempts on their own.
How it should work instead
IF two weeks have passed since a volunteer has logged a case_contact where contact_made=false,
AND has yet to since log a case_contact for the same case_contact_type where contact_made=true,
AND the volunteer is still actively assigned to the casa_case corresponding to that case_contact,
THEN the volunteer should receive an SMS notification reminding them to try contacting that case_contact_type again.
Acceptance Criteria
Part of epic #1017, dependent on #1785, #1791, #1780, #1781, #1782, and #1783
AS a volunteer,
I WANT to receive an SMS notification reminding me to reach out to
case_contact_typesI have been previously unsuccessful in reaching,SO THAT I remember to follow up with these important members of my
casa_case's team or with mycasa_case.How it works now
Volunteers do not currently receive this reminder. They have to remember to follow up with unsuccessful contact attempts on their own.
How it should work instead
IF two weeks have passed since a volunteer has logged a
case_contactwherecontact_made=false,AND has yet to since log a
case_contactfor the samecase_contact_typewherecontact_made=true,AND the volunteer is still actively assigned to the
casa_casecorresponding to thatcase_contact,THEN the volunteer should receive an SMS notification reminding them to try contacting that
case_contact_typeagain.Acceptance Criteria
It's been two weeks since you've tried reaching [
case_contact_type]. Try again! [deep link to log a newcase_contact]case_contact_typemore than once every 30 days